# Unable to login **URL:** \ **Category:** Test Server Feedback\ **Created:** [October 11, 2017, 3:32pm UTC](https://forums.eveonline.com/t/unable-to-login/30891 "2017-10-11T15:32:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Pet\_ar\_Black](https://imageserver.eveonline.com/Character/1_512.jpg) [@Pet\_ar\_Black](https://forums.eveonline.com/u/Pet_ar_Black)\ **Post date:** [October 11, 2017, 3:32pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/1 "2017-10-11T15:32:35Z")
After username and password have been entered I get ![image](https://global.discourse-cdn.com/eveonline/original/3X/2/f/2fbe03dc04ae622b9400585497addb1d8c79acf2.jpg) and haven’t received any emails after an hour+ thoughts? ---
**Author:** ![Warpchylde](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/warpchylde/32/32245_2.png) [@Warpchylde](https://forums.eveonline.com/u/Warpchylde)\ **Post date:** [October 22, 2017, 12:50pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/2 "2017-10-22T12:50:57Z")
I have the same problem. Never get the email. I got this answer from support though: “In a case such as this one, you would need to wait for a mirror event which updates the current information on Tranquility (live server) over to Singularity (test server), including account subscription status. As any test server issues are not handled by support, my options are extremely limited in this instance. Please check on the SINGULARITY and Singularity accounts - Q&A help center and forum articles for further details on the test server.” So I´m guessing it´s a question of waiting for a mirror event update. Warp ---
**Author:** ![CoLStefan](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/colstefan/32/242007_2.png) [@CoLStefan](https://forums.eveonline.com/u/CoLStefan)\ **Post date:** [October 22, 2017, 6:08pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/3 "2017-10-22T18:08:37Z")
i got the same problem aswell ---
**Author:** ![Koia\_Koia](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/koia_koia/32/332674_2.png) [@Koia\_Koia](https://forums.eveonline.com/u/Koia_Koia)\ **Post date:** [October 22, 2017, 9:39pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/4 "2017-10-22T21:39:32Z")
Same problem. I have waited for a mirror and still no resolution. Any help from a GM?? ---
**Author:** ![CCP\_Claymore](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_claymore/32/12735_2.png) [@CCP\_Claymore](https://forums.eveonline.com/u/CCP_Claymore)\ **Post date:** [October 23, 2017, 11:54am UTC](https://forums.eveonline.com/t/unable-to-login/30891/5 "2017-10-23T11:54:02Z")
We have discovered the issue that was making this happen. It should all be resolved now. If it is still happening then please submit a bug report and we can investigate some more. ---
**Author:** ![Kveto](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kveto/32/495042_2.png) [@Kveto](https://forums.eveonline.com/u/Kveto)\ **Post date:** [October 23, 2017, 12:01pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/6 "2017-10-23T12:01:42Z")
same here, request for verification code, but nothing recieved… also contacted support, but he tells me to see over there, and here we are in circle… CCP can u fix ? ---
**Author:** ![Hatoshi\_Onohira](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hatoshi_onohira/32/310250_2.png) [@Hatoshi\_Onohira](https://forums.eveonline.com/u/Hatoshi_Onohira)\ **Post date:** [October 24, 2017, 10:28pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/7 "2017-10-24T22:28:28Z")
Still having a problem receiving a verification code email. I’ve sent a bug report. fingers crossed. ---
**Author:** ![Aedna\_Niwdra](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aedna_niwdra/32/35633_2.png) [@Aedna\_Niwdra](https://forums.eveonline.com/u/Aedna_Niwdra)\ **Post date:** [October 27, 2017, 9:49pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/8 "2017-10-27T21:49:03Z")
![b7bb082fe7b450518ad7db56fc650726](https://global.discourse-cdn.com/eveonline/original/3X/a/0/a02fdf44bc3860de51b982d3cce00f4372a3121a.png) This is all that I recieve when trying to log in. Is there any fix on my side i can do? I have tried all passwords that I have used with my account and none work ---
**Author:** ![Jona\_Ambramotte](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jona_ambramotte/32/337275_2.png) [@Jona\_Ambramotte](https://forums.eveonline.com/u/Jona_Ambramotte)\ **Post date:** [November 4, 2017, 9:35pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/9 "2017-11-04T21:35:21Z")
still broken for me ---
**Author:** ![Sam2blu4u\_Isu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sam2blu4u_isu/32/36877_2.png) [@Sam2blu4u\_Isu](https://forums.eveonline.com/u/Sam2blu4u_Isu)\ **Post date:** [November 11, 2017, 5:27am UTC](https://forums.eveonline.com/t/unable-to-login/30891/10 "2017-11-11T05:27:34Z")
i have the same problem is there a fix to it yet or can u guys just send us a code ---
**Author:** ![Lord\_II\_Tryal](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lord_ii_tryal/32/473467_2.png) [@Lord\_II\_Tryal](https://forums.eveonline.com/u/Lord_II_Tryal)\ **Post date:** [November 17, 2017, 4:26pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/11 "2017-11-17T16:26:05Z")
Same here, not receiving the verification code ---
**Author:** ![Lord\_II\_Tryal](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lord_ii_tryal/32/473467_2.png) [@Lord\_II\_Tryal](https://forums.eveonline.com/u/Lord_II_Tryal)\ **Post date:** [November 18, 2017, 11:13am UTC](https://forums.eveonline.com/t/unable-to-login/30891/12 "2017-11-18T11:13:49Z")
Are you still waiting support? ---
**Author:** ![Xiphos\_Volund](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xiphos_volund/32/39037_2.png) [@Xiphos\_Volund](https://forums.eveonline.com/u/Xiphos_Volund)\ **Post date:** [November 18, 2017, 11:59am UTC](https://forums.eveonline.com/t/unable-to-login/30891/13 "2017-11-18T11:59:07Z")
Having the same issue as the original poster. Submitted a bug report about an hour or two ago. ---
**Author:** ![Basilus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/basilus/32/39097_2.png) [@Basilus](https://forums.eveonline.com/u/Basilus)\ **Post date:** [November 18, 2017, 2:49pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/14 "2017-11-18T14:49:23Z")
Same problem here no mail ---
**Author:** ![Mistmare](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mistmare/32/39118_2.png) [@Mistmare](https://forums.eveonline.com/u/Mistmare)\ **Post date:** [November 18, 2017, 4:41pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/15 "2017-11-18T16:41:43Z")
Not getting any mail either, did manage to get one before the new snapshot. Seems like the system is broken once again. ---
**Author:** ![bro\_bro\_bro](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bro_bro_bro/32/39130_2.png) [@bro\_bro\_bro](https://forums.eveonline.com/u/bro_bro_bro)\ **Post date:** [November 18, 2017, 6:26pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/16 "2017-11-18T18:26:53Z")
SiSi login / email verification code, not working, still. ---
**Author:** ![microant](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/microant/32/39242_2.png) [@microant](https://forums.eveonline.com/u/microant)\ **Post date:** [November 19, 2017, 8:14am UTC](https://forums.eveonline.com/t/unable-to-login/30891/17 "2017-11-19T08:14:40Z")
SiSi login / email verification code still not working here too ☹ ---
**Author:** ![Mistmare](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mistmare/32/39118_2.png) [@Mistmare](https://forums.eveonline.com/u/Mistmare)\ **Post date:** [November 20, 2017, 9:11am UTC](https://forums.eveonline.com/t/unable-to-login/30891/18 "2017-11-20T09:11:52Z")
Managed to get my code today. Thanks 🙂 ---
**Author:** ![BLCKBLuR\_Eclipse](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/blckblur_eclipse/32/39740_2.png) [@BLCKBLuR\_Eclipse](https://forums.eveonline.com/u/BLCKBLuR_Eclipse)\ **Post date:** [November 22, 2017, 3:35am UTC](https://forums.eveonline.com/t/unable-to-login/30891/19 "2017-11-22T03:35:13Z")
> [@Warpchylde](#): > > I have the same problem. Never get the email. > > I got this answer from support though: “In a case such as this one, you would need to wait for a mirror event which updates the current information on Tranquility (live server) over to Singularity (test server), including account subscription status. As any test server issues are not handled by support, my options are extremely limited in this instance. Please check on the SINGULARITY and Singularity accounts - Q&A help center and forum articles for further details on the test server.” > > So I´m guessing it´s a question of waiting for a mirror event update. > > Warp Is that because ONLY subscribed members can access Singularity? Not Alpha clones? If so, then can you answer this… I subscribed yesterday… I was an alpha clone before then… So does that mean I have to wait? Because I am getting the same issue. ---
**Author:** ![Sodia\_Alkalinas](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sodia_alkalinas/32/40361_2.png) [@Sodia\_Alkalinas](https://forums.eveonline.com/u/Sodia_Alkalinas)\ **Post date:** [November 25, 2017, 12:36pm UTC](https://forums.eveonline.com/t/unable-to-login/30891/20 "2017-11-25T12:36:13Z")
This is odd. I am an omega player sice forever, but i can’t login either. I was activated to any time a snapshot would have been taken. Could you check @CCP_Claymore why i can’t login? I double checked my PW and it’s working without an issue on TQ [Next page](https://forums.eveonline.com/t/unable-to-login/30891.md?page=2)