# Verification code? **URL:** \ **Category:** General Discussion\ **Created:** [November 22, 2018, 1:00pm UTC](https://forums.eveonline.com/t/verification-code/122322 "2018-11-22T13:00:00Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![willix\_both](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/willix_both/32/107719_2.png) [@willix\_both](https://forums.eveonline.com/u/willix_both)\ **Post date:** [November 22, 2018, 1:00pm UTC](https://forums.eveonline.com/t/verification-code/122322/1 "2018-11-22T13:00:01Z")
Hello , I am confronted recently, on one of my characters, with the following concern: when i try to log on to the eve account web site, he asks me a verification code that I do not receive I have another character, with which I write this post, at the connection of this one, I did not have the slightest problem What to do ? I have already reinstalled the client, I delete the coockies and MY MAIL IS THE GOOD and no need to ask me to look in my junk mail, it’s already done, there is NOTHING, not a byte of mail … and I of course sent a ticket to support … my english is light sorry good flight to all and I hope that my problem will be solved Ps: I specify that I can connect the character on the customer and the game without problem … ---
**Author:** ![Kitten\_Ripper](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kitten_ripper/32/82833_2.png) [@Kitten\_Ripper](https://forums.eveonline.com/u/Kitten_Ripper)\ **Post date:** [November 22, 2018, 1:04pm UTC](https://forums.eveonline.com/t/verification-code/122322/2 "2018-11-22T13:04:11Z")
You don’t need to create a new thread for it. See my answer in the other one where I write to you on what you should do: > [@Verificaiton code](https://forums.eveonline.com/t/verificaiton-code/122042/22): > > Check that the emails don’t end up in your spam filter. Add [eveonline@service.ccpgames.com](mailto:eveonline@service.ccpgames.com) to your contacts, possibly whitelist the address with your mail provider, to avoid the spam filter. If you still don’t get any codes by email then create a support ticket or send a message to [support@eveonline.com](mailto:support@eveonline.com), tell them your problem and tell that what you did so far, and ask them to check if your email address has somehow been flagged as inactive or otherwise been disabled. Good luck! By doing these steps can you cut around the entire prologue with CCP’s support, because it’s exactly what they will ask you to do. Please do get in contact with them. ---
**Author:** ![willix\_both](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/willix_both/32/107719_2.png) [@willix\_both](https://forums.eveonline.com/u/willix_both)\ **Post date:** [November 22, 2018, 1:08pm UTC](https://forums.eveonline.com/t/verification-code/122322/3 "2018-11-22T13:08:09Z")
Hi The ticket has already been made, hope that I have an answer as soon as possible … I already looked in my junk mail precisely! I wrote it above … ---
**Author:** ![willix\_both](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/willix_both/32/107719_2.png) [@willix\_both](https://forums.eveonline.com/u/willix_both)\ **Post date:** [November 22, 2018, 1:19pm UTC](https://forums.eveonline.com/t/verification-code/122322/4 "2018-11-22T13:19:17Z")
if a GM or other could pass on this topic, it would be nice to him, good day to all ---
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [November 22, 2018, 1:30pm UTC](https://forums.eveonline.com/t/verification-code/122322/5 "2018-11-22T13:30:46Z")
If you have a support ticket filed, the customer support team will be with you as soon as it reached the front of the queue. ❤ ---
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [November 22, 2018, 1:30pm UTC](https://forums.eveonline.com/t/verification-code/122322/6 "2018-11-22T13:30:49Z")
Closed on November 22, 2018, 1:30pm UTC