# Video corruption from dragging a client from one monitor to another

**URL:** <https://forums.eveonline.com/t/video-corruption-from-dragging-a-client-from-one-monitor-to-another/407569>\
**Category:** General Issues\
**Created:** [May 29, 2023, 8:54pm UTC](https://forums.eveonline.com/t/video-corruption-from-dragging-a-client-from-one-monitor-to-another/407569 "2023-05-29T20:54:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![s18](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/s18/32/414290_2.png) [@s18](https://forums.eveonline.com/u/s18)\
**Post date:** [May 29, 2023, 8:54pm UTC](https://forums.eveonline.com/t/video-corruption-from-dragging-a-client-from-one-monitor-to-another/407569/1 "2023-05-29T20:54:54Z")

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CCP wth is this???  
I’m having this issue for a couple of months already. ETA for a fix??

 ![](https://global.discourse-cdn.com/eveonline/original/4X/2/b/b/2bbca24e1abc14af889cabc311aa00c83d6f6cde.png)

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**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\
**Post date:** [May 29, 2023, 9:04pm UTC](https://forums.eveonline.com/t/video-corruption-from-dragging-a-client-from-one-monitor-to-another/407569/2 "2023-05-29T21:04:47Z")

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You may want to try disabling DX12 from the launcher menu to see if this helps:

 ![image](https://global.discourse-cdn.com/eveonline/original/4X/6/a/8/6a87ee9d7192d5c5b12be46cef8b379343048e5c.png)

If this doesn’t help, then recommend opening a support ticket to troubleshoot with the tech GM’s → [https://support.eveonline.com/hc/en-us/requests/new](https://support.eveonline.com/hc/en-us/requests/new)

Check:

> **[Graphical issues](https://support.eveonline.com/hc/en-us/articles/5885778125468-Graphical-issues)**
>
> Graphical issues can be caused by outdated graphic drivers as well as by issues in the shared cache files. To resolve most of these issue please try the following troubleshooting steps.
>  
> 
> 
> 
> Update...

Then attach the following to the support case:

> **[DxDiag](https://support.eveonline.com/hc/en-us/articles/5885089029532-DxDiag)**
>
> A DirectX Diagnostic report contains information about the user’s computer, such as driver versions and hardware specifications. This file can provide valuable information to the Player Experience ...

> **[System Profiler](https://support.eveonline.com/hc/en-us/articles/5885147845788-System-Profiler)**
>
> A System Profiler file contains information about Mac specifications, such as hardware and software information. This file can provide valuable information to the Player Experience Team to help dia...

and the output from:

> **[LogLite tool](https://support.eveonline.com/hc/en-us/articles/5885024878236-LogLite-tool)**
>
> The EVE Online client contains a diagnostic tool called EVE LogLite which allows players to capture advanced client side logs. These logs can prove useful to the Player Experience Team when assisti...

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**Author:** ![s18](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/s18/32/414290_2.png) [@s18](https://forums.eveonline.com/u/s18)\
**Post date:** [June 19, 2023, 9:32am UTC](https://forums.eveonline.com/t/video-corruption-from-dragging-a-client-from-one-monitor-to-another/407569/3 "2023-06-19T09:32:23Z")

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DX12 is off.  
Videocard drivers up-to-date. Gfx corruption still happening.

What can I do next?

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [September 17, 2023, 9:33am UTC](https://forums.eveonline.com/t/video-corruption-from-dragging-a-client-from-one-monitor-to-another/407569/4 "2023-09-17T09:33:17Z")

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