# What should I do about my help ticket? Its been open for 6 days

**URL:** <https://forums.eveonline.com/t/what-should-i-do-about-my-help-ticket-its-been-open-for-6-days/211501>\
**Category:** General Issues\
**Created:** [January 13, 2020, 1:18pm UTC](https://forums.eveonline.com/t/what-should-i-do-about-my-help-ticket-its-been-open-for-6-days/211501 "2020-01-13T13:18:43Z")\
**Posts on this page:** 1\
**Showing post:** 9

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**Author:** ![Captain\_Blargg](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/captain_blargg/32/459598_2.png) [@Captain\_Blargg](https://forums.eveonline.com/u/Captain_Blargg)\
**Post date:** [February 4, 2020, 8:34pm UTC](https://forums.eveonline.com/t/what-should-i-do-about-my-help-ticket-its-been-open-for-6-days/211501/9 "2020-02-04T20:34:55Z")

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I’m in the same boat…lost three fairly pricey ships to server issues: one on 1/27, another on 1/30, and the last on 1/31. The first was open and shut with my ship comped after a few days. The one from 1/30 has not been responded or attended to. And i got a response from the one on 1/31 asking me what ships i lost and when (which seemed a little odd considering that it should be extremely simple to look up, but oh well). So, if you’ve been waiting a few days or a week, you’re not alone.

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