# \#login-issues **URL:** https://forums.eveonline.com/tag/login-issues/147.md [Latest](https://forums.eveonline.com/latest.md) · [Categories](https://forums.eveonline.com/categories.md) · [Tags](https://forums.eveonline.com/tags.md) --- ## [Authentication Service](https://forums.eveonline.com/t/authentication-service/507039)
**Author:** [@Heywood\_Djiblome](https://forums.eveonline.com/u/Heywood_Djiblome)\ **Replies:** 6\ **Last updated:** [February 20, 2026, 6:42pm UTC](https://forums.eveonline.com/t/authentication-service/507039 "2026-02-20T18:42:09Z")
Clicking on Add Account - it just sits and spins. Edit: and for the record, it had just pushed an update. --- ## [\[RESOLVED\] Authentication Issues/chat issues - 20260129](https://forums.eveonline.com/t/resolved-authentication-issues-chat-issues-20260129/505666)
**Author:** [@CCP\_Zelus](https://forums.eveonline.com/u/CCP_Zelus)\ **Replies:** 21\ **Last updated:** [January 30, 2026, 9:14pm UTC](https://forums.eveonline.com/t/resolved-authentication-issues-chat-issues-20260129/505666 "2026-01-30T21:14:25Z")
Hey everyone, We’re aware of an issue preventing players from being able to log in to EVE Online at the moment. We’re looking into it now and updates will be relayed here and over on our status page - https://status.eve… --- ## [\[Resolved\] 20260128 - Epic Login Issues](https://forums.eveonline.com/t/resolved-20260128-epic-login-issues/505601)
**Author:** [@CCP\_Zelus](https://forums.eveonline.com/u/CCP_Zelus)\ **Replies:** 0\ **Last updated:** [January 28, 2026, 11:03am UTC](https://forums.eveonline.com/t/resolved-20260128-epic-login-issues/505601 "2026-01-28T11:03:08Z")
Hey everyone, We have identified an issue with the Epic Games login flow that results in an error code being displayed upon login. We’re currently investigating the cause of the issue and potential resolutions. We’ll k… --- ## [Launcher won't update](https://forums.eveonline.com/t/launcher-wont-update/499716)
**Author:** [@Katsumi\_Asanari](https://forums.eveonline.com/u/Katsumi_Asanari)\ **Replies:** 3\ **Last updated:** [October 25, 2025, 7:45am UTC](https://forums.eveonline.com/t/launcher-wont-update/499716 "2025-10-25T07:45:20Z")
Launcher is stuck at downloading updates. This button is constantly switching between “Check for game update” and “Installing update” with no updating. --- ## [I can \`t log in](https://forums.eveonline.com/t/i-can-t-log-in/455013)
**Author:** [@Freya\_Inkura](https://forums.eveonline.com/u/Freya_Inkura)\ **Replies:** 2\ **Last updated:** [July 5, 2024, 6:47pm UTC](https://forums.eveonline.com/t/i-can-t-log-in/455013 "2024-07-05T18:47:23Z")
I didn’t play for two or three years and started again two weeks ago. However, I cannot log into my main account and cannot reset the password. I wrote a support ticket but I’ve been waiting for an answer for two weeks… --- ## [Redemption Support](https://forums.eveonline.com/t/redemption-support/450950)
**Author:** [@GalacticSlave](https://forums.eveonline.com/u/GalacticSlave)\ **Replies:** 6\ **Last updated:** [June 2, 2024, 7:32pm UTC](https://forums.eveonline.com/t/redemption-support/450950 "2024-06-02T19:32:21Z")
So I made a support ticket through the Redemption system on the 1st of March to see about getting my banned account from 2015 unbanned, since making the ticket I have received no response, I know there will be most likel… --- ## [My steam account can't log into SISI](https://forums.eveonline.com/t/my-steam-account-cant-log-into-sisi/325137)
**Author:** [@Crazy\_CivAddict](https://forums.eveonline.com/u/Crazy_CivAddict)\ **Replies:** 1\ **Last updated:** [August 25, 2021, 2:25am UTC](https://forums.eveonline.com/t/my-steam-account-cant-log-into-sisi/325137 "2021-08-25T02:25:41Z")
my main acc is steam and it worked on sisi 3~4 months ago. but now i can’t log into sisi and it said just ‘error’ GM said they can’t help me about SISI problem because sisi is seperated server. anyone knows how to send… --- ## [Unable to add account to sisi](https://forums.eveonline.com/t/unable-to-add-account-to-sisi/322647)
**Author:** [@Vov3Nik](https://forums.eveonline.com/u/Vov3Nik)\ **Replies:** 3\ **Last updated:** [August 6, 2021, 10:18am UTC](https://forums.eveonline.com/t/unable-to-add-account-to-sisi/322647 "2021-08-06T10:18:42Z")
i want to log into singularity to test out some fits but haven’t re-added my account to the servers and now whenever i try adding the steam account in it just says “Error” and nothing else. any tips on how i could fix th… --- ## [Can't login to Sisi for days now \*Login failure"](https://forums.eveonline.com/t/cant-login-to-sisi-for-days-now-login-failure/318882)
**Author:** [@Manes\_Avatarr](https://forums.eveonline.com/u/Manes_Avatarr)\ **Replies:** 6\ **Last updated:** [August 6, 2021, 4:56am UTC](https://forums.eveonline.com/t/cant-login-to-sisi-for-days-now-login-failure/318882 "2021-08-06T04:56:59Z")
Hi, I just returned to game after some years now. I’d like to test some features on Sisi but it seems i’m not able to log in. Tried couple of times. --- ## [Login Issues - I hope this is the right place!](https://forums.eveonline.com/t/login-issues-i-hope-this-is-the-right-place/311040)
**Author:** [@Zoffon](https://forums.eveonline.com/u/Zoffon)\ **Replies:** 4\ **Last updated:** [May 14, 2021, 11:05am UTC](https://forums.eveonline.com/t/login-issues-i-hope-this-is-the-right-place/311040 "2021-05-14T11:05:38Z")
I am trying very hard to get into the Singularity server. I have an Omega account. I have gone through updates. I’ve followed each post I found through the rabbit hole doing step after step to get in. I’m a former white… --- ## [Port Error 5222 AGAIN? Over 1 year later](https://forums.eveonline.com/t/port-error-5222-again-over-1-year-later/295881)
**Author:** [@ALITA\_DIASUKE](https://forums.eveonline.com/u/ALITA_DIASUKE)\ **Replies:** 3\ **Last updated:** [February 16, 2021, 9:13pm UTC](https://forums.eveonline.com/t/port-error-5222-again-over-1-year-later/295881 "2021-02-16T21:13:59Z")
Hi guys, so I’ve been having issues with this well known error 5222, and unable to play the game due to the fact my chat disables the ability to identify friendly from foe craft or structures when in space. And since my … --- ## [The Authentication token provided by the launcher is of an invalid format](https://forums.eveonline.com/t/the-authentication-token-provided-by-the-launcher-is-of-an-invalid-format/292767)
**Author:** [@Cunxx](https://forums.eveonline.com/u/Cunxx)\ **Replies:** 1\ **Last updated:** [January 30, 2021, 7:36pm UTC](https://forums.eveonline.com/t/the-authentication-token-provided-by-the-launcher-is-of-an-invalid-format/292767 "2021-01-30T19:36:31Z")
I recently installed EVE MacOS client on my laptop and initially put in two accounts (alphas) and had no problem logging in. When I added my Omega account it let me login and play as normal. When I logged and came back… --- ## [3.5.2020 DDOS or Network Problem](https://forums.eveonline.com/t/3-5-2020-ddos-or-network-problem/237491)
**Author:** [@Mussaschi](https://forums.eveonline.com/u/Mussaschi)\ **Replies:** 0\ **Last updated:** [May 3, 2020, 3:57pm UTC](https://forums.eveonline.com/t/3-5-2020-ddos-or-network-problem/237491 "2020-05-03T15:57:55Z")
No login any more, after it became leggy before. Trace route does tell me that all ends after 10.14.217.252 Is that a routing problem or a DDos= --- ## [LOL, we thought the instant booster and 1 run BPC was great, now we get 7day volatile skins](https://forums.eveonline.com/t/lol-we-thought-the-instant-booster-and-1-run-bpc-was-great-now-we-get-7day-volatile-skins/233712)
**Author:** [@DragoFire](https://forums.eveonline.com/u/DragoFire)\ **Replies:** 29\ **Last updated:** [April 19, 2020, 4:36pm UTC](https://forums.eveonline.com/t/lol-we-thought-the-instant-booster-and-1-run-bpc-was-great-now-we-get-7day-volatile-skins/233712 "2020-04-19T16:36:16Z")
it appears CCP marketing team after two days hasn’t figured out yet that these extremely limited login items, are next to useless! yes a single run BPC might be useful for a 2 month or less player, but these are meant t… --- ## [2019/05/12 - Login Issues](https://forums.eveonline.com/t/2019-05-12-login-issues/158634)
**Author:** [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Replies:** 768\ **Last updated:** [May 12, 2019, 6:34pm UTC](https://forums.eveonline.com/t/2019-05-12-login-issues/158634 "2019-05-12T18:34:23Z")
Hey guys, We’re currently investigating login issues with the Tranquility cluster, we’ll give more details in this thread as soon as we have more information. Apologies for the interruptions and connectivity issues! F… --- ## [Cannot Login - 2FA Auth token not accepted](https://forums.eveonline.com/t/cannot-login-2fa-auth-token-not-accepted/132826)
**Author:** [@Sorin\_Orii](https://forums.eveonline.com/u/Sorin_Orii)\ **Replies:** 10\ **Last updated:** [April 12, 2019, 2:58pm UTC](https://forums.eveonline.com/t/cannot-login-2fa-auth-token-not-accepted/132826 "2019-04-12T14:58:42Z")
Subject line, basically. Can’t login to Sisi because my accounts are all 2FA and the SiSi login wont accept current tokens. What’s up w/that? --- ## [Server connection error with no fix in sight](https://forums.eveonline.com/t/server-connection-error-with-no-fix-in-sight/131050)
**Author:** [@Gavin\_Parker](https://forums.eveonline.com/u/Gavin_Parker)\ **Replies:** 2\ **Last updated:** [January 3, 2019, 8:46am UTC](https://forums.eveonline.com/t/server-connection-error-with-no-fix-in-sight/131050 "2019-01-03T08:46:46Z")
I can’t access the tranquility server in the slightest, and it worked for the first day or so that I started playing. I am now no longer able to enter it, as it shows the above picture every time. I have tried clearing… --- ## [Connection issue](https://forums.eveonline.com/t/connection-issue/125815)
**Author:** [@Rika\_Ronuken](https://forums.eveonline.com/u/Rika_Ronuken)\ **Replies:** 4\ **Last updated:** [December 29, 2018, 9:02am UTC](https://forums.eveonline.com/t/connection-issue/125815 "2018-12-29T09:02:05Z")
Since yesterday I can’t connect to the servers. Whenever I launch the game I’m waiting at “Establishing connection to the server.” and then after a while I get this: Connection Failed Could not connect to the specifie… --- ## [\[RESOLVED\] - 2018/12/22 - Login Issues](https://forums.eveonline.com/t/resolved-2018-12-22-login-issues/128811)
**Author:** [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Replies:** 8\ **Last updated:** [December 22, 2018, 12:13pm UTC](https://forums.eveonline.com/t/resolved-2018-12-22-login-issues/128811 "2018-12-22T12:13:00Z")
Hey guys, We’re currently aware of an issue with logins right now. An investigation is currently underway into the cause of this problem, and we hope to have more information soon. Please keep an eye on this thread fo… --- ## [\[RESOLVED\] - 2018/12/06 - Login Issues](https://forums.eveonline.com/t/resolved-2018-12-06-login-issues/125058)
**Author:** [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Replies:** 316\ **Last updated:** [December 10, 2018, 5:35pm UTC](https://forums.eveonline.com/t/resolved-2018-12-06-login-issues/125058 "2018-12-10T17:35:15Z")
Hey guys, We’ve just been made aware of several reports of login issues with the EVE Launcher. Right now, we’re investigating the problem, and hope to have it resolved as soon as possible. Keep an eye on this thread f… --- ## [2018/09/24 - Login System Issues](https://forums.eveonline.com/t/2018-09-24-login-system-issues/108838)
**Author:** [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Replies:** 346\ **Last updated:** [December 19, 2018, 11:43am UTC](https://forums.eveonline.com/t/2018-09-24-login-system-issues/108838 "2018-12-19T11:43:12Z")
Hey guys, We’re currently investigating an issue with the login system that’s occured after one of our sol nodes crashed a short while ago. Apologies for the connectivity issues that are currently happening, the login … --- ## [Handshake Failed - Server Failure](https://forums.eveonline.com/t/handshake-failed-server-failure/125942)
**Author:** [@enotsmirb](https://forums.eveonline.com/u/enotsmirb)\ **Replies:** 7\ **Last updated:** [December 13, 2018, 3:34pm UTC](https://forums.eveonline.com/t/handshake-failed-server-failure/125942 "2018-12-13T15:34:29Z")
Error message when logging in; “Connection Error -Handshake Failed - Server Failure.” This seems to only happen when logging into the the test server. I have seen people have had this issue in the past and it was thought… --- ## [24/10/2018 - Login Issues - \[RESOLVED\]](https://forums.eveonline.com/t/24-10-2018-login-issues-resolved/115313)
**Author:** [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Replies:** 288\ **Last updated:** [November 15, 2018, 4:09pm UTC](https://forums.eveonline.com/t/24-10-2018-login-issues-resolved/115313 "2018-11-15T16:09:17Z")
Hey guys, We’re currently aware of a login issue with TQ that resulted in a large number of players being disconnected. Right now, we’re working to fix this, and hope to have things resolved soon. Please keep an eye o… --- ## [Cannot login after the "login with eve" button has been Introduced](https://forums.eveonline.com/t/cannot-login-after-the-login-with-eve-button-has-been-introduced/105475)
**Author:** [@Zaras\_Hamabu](https://forums.eveonline.com/u/Zaras_Hamabu)\ **Replies:** 6\ **Last updated:** [September 23, 2018, 10:52pm UTC](https://forums.eveonline.com/t/cannot-login-after-the-login-with-eve-button-has-been-introduced/105475 "2018-09-23T22:52:51Z")
I click on “login with eve” button, clicked log in with steam, entered my username and password and after I clicked “sign in”, the window turns white and nothing happens. please help. --- ## [2018/09/18 - Login System Issues](https://forums.eveonline.com/t/2018-09-18-login-system-issues/107269)
**Author:** [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Replies:** 143\ **Last updated:** [September 22, 2018, 4:37am UTC](https://forums.eveonline.com/t/2018-09-18-login-system-issues/107269 "2018-09-22T04:37:20Z")
Hey guys, We’re currently investigating an issue with our login system that’s affecting a small number of players after a ~4000 player disconnect. Updates will be provided in this thread as the situation becomes more c… --- ## [Compte Banni](https://forums.eveonline.com/t/compte-banni/103326)
**Author:** [@Aloise](https://forums.eveonline.com/u/Aloise)\ **Replies:** 9\ **Last updated:** [September 10, 2018, 6:49pm UTC](https://forums.eveonline.com/t/compte-banni/103326 "2018-09-10T18:49:46Z")
Ca va faire 7 semaines qu’un de mes compte à été banni sans raison et je n’ai toujours pas de réponse du service client d’ Eve online ? C’est une honte, je suis dégouté de ce jeu. --- ## [Is Eve Online down in the UK?](https://forums.eveonline.com/t/is-eve-online-down-in-the-uk/104632)
**Author:** [@Ethan\_Meklan](https://forums.eveonline.com/u/Ethan_Meklan)\ **Replies:** 10\ **Last updated:** [September 9, 2018, 5:37pm UTC](https://forums.eveonline.com/t/is-eve-online-down-in-the-uk/104632 "2018-09-09T17:37:41Z")
I can’t login into the website neither can I launch the eve client and have it connect. What is going on? I have tried to flush my DNS and I was able to connect to eve successfully using a VPN so I know its up in other c… --- ## [! Launcher v13876132.3024 Login Error Workaround!](https://forums.eveonline.com/t/launcher-v13876132-3024-login-error-workaround/103270)
**Author:** [@Wyatt\_Zip](https://forums.eveonline.com/u/Wyatt_Zip)\ **Replies:** 3\ **Last updated:** [September 3, 2018, 9:32pm UTC](https://forums.eveonline.com/t/launcher-v13876132-3024-login-error-workaround/103270 "2018-09-03T21:32:44Z")
It’s actually really simple. Click the Cancel button and you are now back to normal… --- ## [2019/08/31 - Post Downtime Login Issues](https://forums.eveonline.com/t/2019-08-31-post-downtime-login-issues/102371)
**Author:** [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Replies:** 76\ **Last updated:** [August 31, 2018, 9:29pm UTC](https://forums.eveonline.com/t/2019-08-31-post-downtime-login-issues/102371 "2018-08-31T21:29:27Z")
Hey guys, A fix has been applied to combat login issues that were occuring since Tranquility was restarted for daily downtime. Keep an eye on this thread for further updates, and please be sure to restart your launcher… --- ## [Cant LOGIN](https://forums.eveonline.com/t/cant-login/102350)
**Author:** [@Bleep](https://forums.eveonline.com/u/Bleep)\ **Replies:** 0\ **Last updated:** [August 31, 2018, 11:30am UTC](https://forums.eveonline.com/t/cant-login/102350 "2018-08-31T11:30:05Z")
The supplied authentication token does not allow for EVE client login. Please ensure that you are logging in via the EVE launcher. If this problem persist, please contact EVE customer support. [Next page](https://forums.eveonline.com/tag/login-issues/147.md?match_all_tags=true&page=1&tags%5B%5D=login-issues)