Impossible to login via steam

Hi guys, a friend has installed eve with STEAM but when he tries to login with the steam credentials he will always receive this message: login failed. possible reason can be: we are currently in the process of creating your eve account. please try again in a few minutes.
He ha already tried to wait much more than e few minutes…and he can’t create a new character and playing…
What to do?



how? many people have this issue, so proving how you fixed it would go miles.

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