My chat channel is down

All my chat channels, starting a few days ago, have had a problem of not displaying any messages!No matter how many times I restart the game, I can’t solve this problem!
Messages I send can be seen by others!
When chatting with others, I can’t display the messages sent to me by others!
And,After this problem occurred, I restarted the game many times, and the problem did not change at all。Re entering the chat channel will not solve the problem
My 5222 port has been open, the chat channel has been normal before, and there are problems in the last half month!
I hope GM can help me solve this problem!
Thank you very much!

I submitted a question report a week ago, but I haven’t replied to it so far

Do you have anyone who understands to help me?Please

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