Ticket about restoring deleted character

Hi! I want to ask how long a ticket for recovering a deleted character can be considered? Waiting nearly 3 weeks - and no response. Understand, that it is a hard problem and maybe impossible, but 3 weeks - is a long time for making some decision, as I think.
Ticket number - ID1060560.

Given that they’ve been fire-fighting an ongoing DDOS attack for some time now, I expect they’re a bit busy…