AIR Synchronization failed

Cannot complete the tutorial because AIR won’t load. Saw the old thread about it but no suggested fixes. Been playing a few weeks on other toon with the same problem. Anyone else still experiencing this and if so, are there any solutions? I’ve tried all the basics, logging out, re-starting client, playing off VPN, etc, nothing works.

Update: I didn’t know I could skip the tutorial so I am doing that for now.

Also have problem with synchronization. Cannot solve it

Same. Has anyone actually fixed it? I see a lot of people have it, but have never seen an actual fix.