Client closed unexpectedly

[Maddie_Ambramotte]

I’ve reinstalled the game twice, and am getting the same issue. Here’s the failure logs.

• No handlers could be found for logger “eveprefs.filebased”

• xt_init_.py", line 2, in
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\packages\brennivin\itertoolsext.py”, line 29, in
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 877, in
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 97, in init
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 111, in seed
  WindowsError: [Error -2146893801] Windows Error 0x80090017

• kages\marketutil_init_.py", line 3, in
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\packages\marketutil\skilllimits.py”, line 2, in
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\packages\itertoolsext_init_.py”, line 2, in
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\packages\brennivin\itertoolsext.py”, line 29, in
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 877, in
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 97, in init
  File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 111, in seed
  WindowsError: [Error -2146893801] Windows Error 0x80090017

0 : blue.BluePyOS: Unhandled Python exception: BluePyOS::PyError()
Traceback (most recent call last):
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\lib\autoexec.py”, line 65, in
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\lib\builtinmangler.py”, line 92, in MangleBuiltins
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\eve\common\lib\appConst.py”, line 30, in
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\packages\marketutil_init_.py”, line 3, in
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\packages\marketutil\skilllimits.py”, line 2, in
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\packages\itertoolsext_init_.py”, line 2, in
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\packages\brennivin\itertoolsext.py”, line 29, in
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 877, in
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 97, in init
File “C:\BuildAgent\work\d2d8a22a74178531\eve\release\RELEASE\carbon\common\stdlib\random.py”, line 111, in seed
WindowsError: [Error -2146893801] Windows Error 0x80090017

• ClientCrash …/…/…/src/customwebpage.cpp in onProcessFinished : Client crashed with exitCode: 4

[wention_mass]

Same problem

[Amicca]

I’m also having the same problem. Weirdly the game was working fine a few weeks ago. I didn’t change anything on my machine so I think it must be a client update that broke. I field a support ticket two days ago and only got a form response asking me to attach information that was already attached to the ticket.

[Amicca]

I’ve been back and forth with support for over a week now with 0 progress.

I have a theory that the issue has to do with the call to os.urandom in the seed method of random.py. It looks like instead of it throwing an exception that gets caught it’s failing to acquire some sort of windows cryptographic service and wine is failing with windows error.

There’s a wine bug report about a nearly identical problem here. It seems like they solved their problem by addng some keys to the wine environment but I can’t figure out how to do it myself. See here: https://www.winehq.org/pipermail/wine-bugs/2007-November/077697.html

Maybe someone more familiar with wine or the windows registry can help.