We’re aware that a large number of players have been disconnected from the Tranquility server and some are unable to log back in. We are investigating.
Update 10:40 UTC - We’re reaching out to Cloudflare (network services partner) to ask them to help investigate the issue. Currently we believe this is a networking issue rather than an issue with Tranquility server itself.
Update 10:50 UTC - The underlying issues relating to logging in seem to be largely resolved. If you were disconnected, please try restarting your launcher and then logging in. Please be aware that scheduled downtime does start at 11:00 UTC.
Update 13:28 UTC - We are still investigating disconnection and login issues that remain after scheduled downtime. As before, we believe this is a networking issue rather than an issue with Tranquility server itself.
Update 15:55 UTC - This incident has been resolved.