Below is the text of the support ticket I just submitted. I want to make this transparent as I am tired of being brushed off with the usual ‘other-end-itis’ styled responses that are solely visible to the individual raising the issue.
I have an old Macbook Pro (11.3, mid-2014) on which I have installed OpenCore Legacy Patcher (OCLP) in order to extend the useful life of my computer. OCLP allowed me to install the Ventura OS (13), in fact, it also allows me to install Sonoma, though I have not yet done so.
When I first installed OCLP in December 2022, all my applications, including Eve Online, Unity, Webots, iMovie and other sophisticated graphics intensive applications, ran well. I want to emphasise that all these applications, EXCEPT for Eve Online, STILL run correctly .
The last time I was able to play Eve Online was on the 21st of April 2023, four months after I installed OCLP. On the 22nd of April, I updated my Eve Online installation and to my horror, I was not able to play Eve after that update. It is not difficult to understand that if something worked BEFORE an update but not AFTER, then it is the UPDATE that is the PROBLEM!!! Not the client’s computer!
Thus, since the 22nd of April 2023, I have not been able to play Eve Online. Each time OCLP and Eve Online updates are released, I update my computer and test Eve Online, but the Eve Client still crashes on every attempt. What is MOST FRUSTRATING is that there is NO USEFUL INFORMATION generated from the crash. LogLite is shite!!!
Other than not being able to play Eve, because of this problem, my training plan has run-out and I am unable to configure the training of my character! So I have lost more than 8 months of boosted character training.
I have raised several support tickets relating to this issue, and others, in the past, but nothing has been done on the CCP side. The standard response is that the problem is on my side and I should try clearing my cache, reinstalling Eve, etc. The response to my last ticket was that OCLP is not supported and that CCP has no obligation to fix the Eve Client. As a seasoned programmer, including systems programming, I am tired of this ‘other-end-itis’ mentality!
So, with my subscription coming up for renewal next month, if this ticket is not taken seriously and CCP does not make a concerted attempt to solve the problem, I will NOT RENEW.
Here is what need done in order to enable me to renew my subscription:
- LogLite is improved so as to trap the actual ERROR that causes the client to crash, make LogLite report this to the user in a meaningful way.
- If LogLite is not able to produce such information, then some alternative mechanism needs to be designed and implemented; e.g. command line switches selectable from the Launcher.
- CCP must recognise that they don’t have exclusive programming knowledge and that many of their customers are competent and motivated to help solve complicated problems.
- Some form of interactive (not necessarily real-time) support needs to be introduced to allow CCP support staff to observe what is happening at the client’s side, enabling guided debugging to be enacted.
Before submitting this support ticket, I updated to the latest OCLP, 1.3.0 and updated my Eve Online to the latest version via the Launcher. I am including the LogLite output that was generated when I tried to run the client.
I really want to get this issue FIXED so that I can renew my subscription, but its kind of pointless to renew when I am unable to play the game.
Thank you in advance for your interest,