Deutsche Telekom is now asking for more details; they need the exact timestamps of disconnect events to match up against their logs:
When you have a disconnect, please send us a support ticket with the following information:
- Confirmation that your ISP is Deutsche Telekom
- Your geographical location
- Your IP address
- The timestamp of the disconnect event (date and time as exact as you possibly can; in UTC timezone, EVE Time)
- The traceroute to TQ:
tracert tranquility.servers.eveonline.comin a CMD window - The Cloudflare colo info:
https://eveonline.com/cdn-cgi/tracein a browser
If you are up for it, please look at this post about running a traceroute continuously, but then please don’t send us the entire output but rather at most three runs (before, during, and after disconnect).