Cannot copy files for singularity


(Smart Sister) #1

Happening all of the sudden and cannot login to test server. Tried on 3 computers so far that used to work. Anyone else experiencing this ?


(violator2k5) #2

I had this issue yesterday try doing this…

press the windows key + R to open a run window.
Copy and paste the following into the run window and press enter.
%LOCALAPPDATA%\CCP\EVE\cache\QtWebEngine

Right click on the folder named ‘default’ and delete it, then you should run perfectly.


(Smart Sister) #3

yeah i saw that thread… already tried it, no change


(violator2k5) #4

might be worth trying a support ticket in to fix it. not sure what else it could be as that fix solved it for me.


(ISD BH Pyribex) #5

This is usually caused by problems with the shared cache. Please try the following:

  1. Click the three bars in the top right corner of the launcher to open the menu.
  2. Select “Shared Cache…”
  3. Click on “Permissions…”
  4. Click on the “Verify” button below the permissions button, and wait for it to finish.
  5. After finishing, restart your launcher completely.

By default, the launcher only minimizes to the system tray when closed, so be sure to check your system tray (next to your computer’s clock) for it, and right-click it to close it completely.

If that doesn’t fix it, I suggest you send in a bug report with log files so that we can have a look at them. See https://support.eveonline.com/hc/en-us/articles/202078999-EVE-LogLite-Diagnostic-Tool- on how to get the log files, should you need it.


(Darth Behelzebhu) #6

Had the same issue
That did the trick, tyvm Pyribex


(SilverEdge Crendraven) #7

Hello everyone, i’m new here so i’m not sure where to ask this. I’m encountering the same problem as above “Could not copy files for Singularity”. I tried Fixing the cache permissions and Verifry its state a couple of times to no avail. I also tried deleting the “sisi” folder, but the problem kept popping up. Here are the lines from the logfile:

2018-02-22T14:03:17.505Z default debug “Copier for Singularity” go: 0
2018-02-22T14:03:17.568Z web debug info: updateProgress request for sisi 1 ttps://launcher.eveonline.com/release/2712/static/js/main.9d0f0d75.js
2018-02-22T14:03:18.830Z web debug info: updateProgress request for sisi 1 ttps://launcher.eveonline.com/release/2712/static/js/main.9d0f0d75.js (Repeated 18 times)
2018-02-22T14:03:18.830Z default debug Copying “C:/Program Files (x86)/Steam/steamapps/common/Eve Online/SharedCache//ResFiles/08/086c8ddb05e6679b_8ac1469cb5b9b563bde1c0fbd95c0cd4” to “C:/Program Files (x86)/Steam/steamapps/common/Eve Online/SharedCache/sisi/bin/exefile.exe”
2018-02-22T14:03:18.876Z web debug info: updateProgress request for sisi 1 ttps://launcher.eveonline.com/release/2712/static/js/main.9d0f0d75.js
2018-02-22T14:03:18.958Z web debug info: updateProgress request for sisi 1 ttps://launcher.eveonline.com/release/2712/static/js/main.9d0f0d75.js (Repeated 1 times)
2018-02-22T14:03:18.974Z default debug Couldn’t copy file: C:/Program Files (x86)/Steam/steamapps/common/Eve Online/SharedCache/sisi/bin/exefile.exe
2018-02-22T14:03:18.990Z web debug info: updateProgress request for sisi 1 ttps://launcher.eveonline.com/release/2712/static/js/main.9d0f0d75.js
2018-02-22T14:03:21.657Z web debug info: updateProgress request for sisi 1 ttps://launcher.eveonline.com/release/2712/static/js/main.9d0f0d75.js (Repeated 28 times)
2018-02-22T14:03:21.688Z default debug Finished task “Copier for Singularity”
2018-02-22T14:03:21.703Z default warning Update failed for Singularity with error: 6
2018-02-22T14:03:21.703Z default warning Unhandled error for Singularity with error: 6
2018-02-22T14:03:21.703Z default debug refreshServers “sisi”

It seems there’s some kind of error while listening to the server feedback on the update status. Waiting for further opinions.

(I had to remove the starting h from the https header of the links to overcome the 2 link per post limitation, reapply them where needed)


(system) #8

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