Cannot submit support tickets, login session refreshing doesn't work

Trying to write a support ticket, but I just keep getting the “click here to refresh login session” button over and over again.

2 Likes

I had the same issue. A GM can open it for you if you start a chat in the support page.

Same here keep getting PLEASE REFRESH LOGIN SESSION TO CONTINUE

How many times have you clicked to refresh? I’m already at the 20th time and still nothing. Since CCP sold this game, everything is just gone downwards, what a mess! And now we can’t even report!

1 Like

Same here, they just wont let me submit my ticket :frowning:

Same thing keeps happening here cant submit a ticket and have been kicked from server three times this evening. Giving up for the day :frowning:

I was able to create the ticket on the first try, i had this issue with chrome browser.

the fix is:

  • copy the link to the new ticket (currently failing)
  • open chrome incognito mode
  • paste the link
  • login from the form button
  • booooom!!!

eureka!

Is this how you fixed the issue during the DDoS that was causing the above behaviors, or how you handled a more recent experience? That context matters, since failures during a DDoS have different solutions vs most other issue causes.

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