Can't launch more than one client

[Fayte]

Launches one successfully, then when attempting to launch another refuses stating “Cannot copy files for Tranquility while clients are running”.

Additionally, after receiving the above message I get “Game client startup for ******** was skipped as a game client for this user is already running”.

Was doing this the other day but restarting the launcher each time I wanted to log on an additional character fixed it.

Also, all the accounts I had saved have vanished from the launcher?

[Xeux]

It happens sometimes. I always just log out of everything and restart.

[Fayte]

Yeah I’ve tried that a few times, cleared caches and whatnot but no luck. Still only able to use one client and still unable to retain account info on launcher. Thanks though.

[Arisha_Moon]

@Fayte

as doing this the other day but restarting the launcher each time I wanted to log on an additional character fixed it.

ccp thx for your incompenece

[Shipwreck_Jones]

@GM Mechanic

The error message “Could not copy files for Tranquility” means that the files in your shared resource cache folder are either in use or being updated. If the issue does not resolve itself in a few minutes try restarting the computer, as that will kill any ghost process that may be preventing the launcher from updating files. If that does not resolve the issue then try deleting the tq folder from within the shared resource cache folder. I’ll provide step by step instructions below.

Start the launcher.
Click on Settings in the left sidebar.
Click on shared Cache Settings.
Click on show in explorer.
Right click on the folder tq and select Delete.
Close file explorer.
Restart the launcher.

If that still does not resolve the issue then I suggest you delete the ResFiles folder from within the Shared resource cache folder. But be warned that this will mean that you have to redownload most of the game files again so that will mean a huge download.

Post can’t be empty.

[Fayte]

Much obliged.

[Steve_Ronuken]

One thing to double check if you run into this:

Make sure you only have one copy of the launcher running. Because if you manager to have 2, you’ll get this.