Compromised account

[sally_Deninard]

@Amhra_Rho

Another highly regarded, very strong security technique is to select “on” 2-factor verification for all your Eve accounts. This means that in addition to your login passcode, you will then be mandated to provide a separate six digit code number which can only be found in one place in the entire universe - on your personal secure smartphone.

A free app called Google Authenticator generates the six digit number, and it changes every fifteen seconds or so. Good luck to the bad guys - they’ll have fifteen seconds to crack that six digit number. Starting . . . . NOW.

Either that, or they’ll need to have open access to the account owner’s secure private cell phone. Bad guys don’t have access to your own personal smartphone? Too bad, so sad for them. More information on 2-step verification here - for Eve accounts, it comes highly recommended. Security doesn’t get much better than 2-step verification.

Thx i found out about this whilst trying to sort out.I will probably use this if i continue to play but the corp loss was significant and the reinbursement too low so i`ll probably move on.

[sally_Deninard]

Sitrep #3
Our handlers took a second look and have resolved all issues. I would like to publicly thank CCP for the customer service.
My only suggestion would be a quicker line of communication when the account is reported. There is an amount of time when you wonder where the account is and you are waiting for a reply.
Thank you for all of the replies and directions in thread also.
Fly safe 07

[Lulu_Lunette]

That’s awesome! So glad for you

[Singur_Augurao]

glad to hear this! it’s a shame this kind of things happen. also i think we all know where these things come from…

[Freedom7]

So did you get everything back ?? one of my accounts was hacked 24 hrs ago I did report it and the account is now banned. this is a ten year old account and the total loss is huge …