Recently we’ve been in contact with Limited Run Games to express our concerns about fast approaching shipping estimates that they state on their web site for the delivery of the 20th Anniversary Collectors Edition.
They have informed us that they expect to start shipping to US recipients by the end of this week (Friday 2 August) and EU recipients by the end of August. We’re pushing for more firm details regarding dates for shipping to EU customers. What we can confirm is that notifications will be sent out to recipients once shipping begins.
We understand the frustration and disappointment caused by these delays and will endeavor to keep you informed once we receive more information.
Update - 1 August - 17:00 UTC
Limited Run Games have let us know that they expect to start shipping on Monday 5th August (next week) for US recipients. Their website will be updated to reflect the ‘Shipping’ status once shipping starts. Email notifications will be sent to recipients when their order has been shipped.
We’re pushing for more details concerning EU shipping and will update here when we have more information.
Update - 7 August - 16:00 UTC
Limited Run Games have confirmed with us that they have started shipping to US and Canada. We will let you know once we have more details concerning shipments to EU.
Update - 14 August - 15:50 UTC
We’ve been made aware that players in the US and Canada are starting to receive their shipping notifications or the actual Anniversary Edition itself.
We’ve been informed by Limited Run Games that the components of the package destined for EU recipients are on route to their distribution hub in Europe, where they will be packaged and shipped. We will update here when we have more details.
Update - 22 August - 09:10 UTC
With US customers receiving their anniversary editions we have been asked when the PLEX compensation for additional shipping cost will be distributed.
Once all players (US and EU) have received their shipments we will be able to be provided a definitive list from Limited Run Games and start the PLEX distribution.
Limited Run Games have assured is that the anniversary editions destined for EU recipients are on route to their center in Sweden from where they will be distributed. We will continue to provide updates as we get them from Limited Run Games.
Update - 26 September - 10:30 UTC
We’ve received confirmation from Limited Run Games that the components of the EU orders has reached their distribution centre in Sweden. They are working on packaging the components and will then start shipping.
Update - 8 October - 16:40 UTC
Limited Run Games have assured us that shipping of the EU orders will begin within the next couple of weeks.
We have decided to distribute the PLEX compensation for shipping taxes, detailed in this blog . If you have not received any PLEX and an email regarding compensation for the shipping taxes then please contact support@eveonline.com from the email address associated with your order.
EDIT: This post was updated to reflect that all orders of the collectors edition should have received an email regarding PLEX compensation for shipping taxes.
Update - 23 October 08:45 UTC
We are pleased to report that Limited Run Games have contacted us to confirm that shipping is underway for EU recipients of the Anniversary Collectors Edition.