No feedback for alliance logo long long time

Hi. Sorry for bad english.

I am CEO of the ally executive corp, we design ally logo and send it to email 21.02.2019. I am a long wait for feedback and next try to contact via ticket.

Support answer that is a valid email but support team doesnt has contacts with team which work with alliance logos.

Were i need to email for fedback, confirmation and accept ally logo? Thx.

Someone from ISD please help me. I am again email to and again silence …
This is actual problem for me. Thx.

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