As many of you know, three years ago, CCP Games lost the ability to communicate directly with you through player bug reports. Here at Fenris Creations, we don’t tolerate that kind of chicanery, and we are happy to share that this functionality is once again operational.
Now when you file a bug report, you should receive an email confirming your report. If we need to request additional information, or if you would like to provide more details, you can reply directly to the email chain. You can also respond through support.eveonline.com by clicking your username and going to My Activities.
Please note that there is currently one limitation: if your EVE Online account does not have an associated email address, we will not be able to contact you about your bug report. Please keep this in mind when filing a report, especially if you expect that follow-up communication may be needed.
Not being able to track my bugs has been pretty annoying for the past few years.
Now my only new concern is that the new bug communication is via what I suspect are our real life email addresses, which for many of us include our real names. Isn’t that a privacy risk?
Those came to the emails associated with the account before. If ppl are concerned with that, i think there is an option to change the email associated with the account
Unless those bug reports are made publicly browsable, the only ones who might see your email address in the correspondence are FC employees, who can probably already see your account information.
You mean to say, it has been offline for 3 years? The entire time I have been playing this game? Whoa!
Of course, don’t you get those 6 number codes sent to you when the forum forgets ( deleted cookies ) and you login again? It doesn’t even need to be Fenris either, I contacted a member here once posted a video via their YouTube. They were like this, “How the heck did you get my email?”. I watched your vid on YouTube and it was in your contact information. That is a big problem when one corporation owns all the secrets. They call themselves Google and we put them in charge.
Since then, I now use Gmail as junk mail box. I own my YouTube through that same address, my real personal email is a one based in Germany allowing personalized dot coms and premium subs too. Most people on the internet know my real first name is Wendy and a lot of family info I share both here and on Facebook.
I am not concerned about any risk. If the men in black want me, they know very well where to find me. I am shocked about the 3 years of silence I knew nothing about, until now.
It was kind of obvious, if you think about it. I remember I stopped reporting bugs at some point, because the process was too much trouble to go through and I didn’t feel like the reports did anything anyway. I guess my instinct turned out to be right.
I heard of this happening but I don’t understand how they managed to lose the ability to talk through bug reports. Happened right around just before I joined the game I think. I wondered… how was it even possible to lose this?
When a bug is lodged ( like the music loop not working for months ) I care that it gets fixed, not an e-mail that you have received my bug and are looking into it.
Pretty much be every user who bought EVE via steam and refuses to kowtow to this annoying nag that has become increasingly pervasive is going to fall into this category.
Its not required, the word you are looking for is ‘requested’ and its patently false to state otherwise.
From testing, if my current installation of EVE ever gets a problem, I won’t be able to get the auth token without submitting to this annoyance due to changes in the UI that used to allow non-answers or allow one to skip this question entirely.
In the meantime, I can and continue to play the game just fine without this invasive intrusion. If anything I would prefer the bug to create an in-game EVE mail, would be more useful than random messages from FW NPC’s about objectives I care nothing of.
