PLEX stuck in POS, CCP refuse to help

[PumpkinEscobar]

I have a corporation to consolidate my 6 alts into one account. I use corp master wallet to make 3 purchases for my self and did so to make 3 PLEX purchases on the new (so called) centralized market. Little did i know, that using a COrp wallet would deliver the PLEX to the SELLERS location, rather than the buyer.

This is neither A; explained to the buyer when making the purchase, or
B: warned that doing so to a structure that the buyer has no access to would result in the isk being taken and the PLEX remaining in limbo and unable to be accessed or transferred to the buyers vault (like PLEX in any npc structure)

I opened a support ticket and waited 6 days for a response (included below. The GM admitted there was no warning, and that they understood the bug exists, but that they were powerless to do anything, as it would “interfere with the player-driven nature of EVE Online’s economy and structure management.” The very system itself therefore interferes buy allowing one party to receive payment, but the other party to not receive the items purchased. Theyre not even player manufactured items!

The GM went on to suggest i chose where i buy the PLEX from next time (is this even possible?? obvs i would have chosen Jita) and i post in the forums and maybe raise it to the CSM. Unbelievable, i even paid for my sub this month, using IRL cash…

Please help, what do i do? its nearly a billion in ISK, this is surely a bug, its not even like stealing a from a player, or scamming, its literally a hole in the system that wouldnt exist, if not for the new pLEX market.

”Hello, GM Hrdricz here.

I understand your frustration regarding the PLEX purchased with your corporation’s wallet, which was delivered to Corporation Deliveries in a player-owned structure that you do not have access to. This situation can be confusing, especially if you were not aware of the mechanics involved. To clarify how this works:

• When a corporation buy order is fulfilled, the purchased item (in this case, PLEX) is delivered to the Corporation Deliveries hangar at the structure where the order was completed.

• Only corporation members with the appropriate roles (such as CEO, Director, or those with the Trader role and docking rights at that structure) can access Corporation Deliveries and move items to a personal hangar.

• Once the PLEX is in your personal hangar, you can transfer it to your PLEX Vault.

Regarding your current situation:

• If you do not have docking rights or do not know the owner of the structure, unfortunately, you will not be able to access the PLEX directly.

• This is a known risk when using corporation buy orders in player-owned structures, and while there is currently no in-game warning, we understand how this can be frustrating.

  ………………………………

Unfortunately, as GMs, we are unable to move items between structures or bypass these access restrictions, as this would interfere with the player-driven nature of EVE Online’s economy and structure management.

I understand this is not the outcome you were hoping for, and I apologize for any inconvenience caused. Any feedback from our players is taken very seriously and we appreciate your contribution. I would encourage you to also consider posting your thoughts on the EVE Online forums.

I recommend that you consider highlighting your concerns to the CSM as well. They ensure that the voices of the EVE community are heard and you can either post on the CSM section of the forum or contact them directly.

If you have any further questions or need clarification, please let us know.

Best Regards,
GM Hrdricz
CCP Player Experience | EVE Online”

[Geo_Eclipse_Oksaras]

When you buy anything else on the market like cruise missile launcher, does it appear where you buy it or where the person is selling it from? Its where the seller has it, why should PLEX be any different if bought in game? I assume anyway (i dont buy plex in game) it should work like injectors and be remote placed in vault

[PumpkinEscobar]

Because this is supposed to be a CENTRALISED market. If im sitting in Jita, and i KNEW the PLEX was in a station 26 jumps away in null, in a station i didnt have access to, why would i buy it?? I get to choose where i buy my cruise missile launchers.

If i used my character wallet, the PLEX would have been delivered to where i was. If i use a corp wallet, it will deliver to the sellers location, however it can still be accessed. Its like CCP are sanctioning the scamming of plex for Corp Wallets…. Any other station, i can delver the PLEX to my personal vault remotely, however, if the station has denied access, then its stuck there in limbo.

[Syzygium]

The purchased amount of PLEX should be in the ‘Corporation Deliveries’ on that structure.

A character with the roles to see and manage corp assets (CEO or Direx at least) should be able to see and open these in the corporation asset browser. And from there you should be able to contract it to whoever you want. Once it is in the personal hangar, move it to the vault.

All of that should be possible without having docking rights.

[Geo_Eclipse_Oksaras]

I would submit a bug report or escelate that to a higher GM

[PumpkinEscobar]

i have done both, i posted the response above.

[PumpkinEscobar]

So youre saying, from the corp deliveries tab, i contract the plex to myself, say. then i accept the contract and it will be in my personal hangar (EVEN if i DONT have access to the station) then i move the plex to my vault via my personal assets tab??

[Commander_Spax]

in corporation screen under assets/deliveries, you should be able to deliver to member.
then it should be accessible in the toons assets

[PumpkinEscobar]

cant deliver to member. i dont have station access

[PumpkinEscobar]

Right, so i created a personal contract and then accepted it. The plex was automatically delivered to my vault. Thank you for the advice, but i still feel this is an issue CCP need to address….it seem like unneccessary rigmorale. Or perhaps PLEX sales can not be made from restricted stations…

Thank all, consider RESOLVED.

[Syzygium]

I think the main issue is, if you pay for something via a Corp-Wallet, the game cannot decide to deliver it to a personal hangar. It stays a “corporaiton asset”. And then someone with the rights to manage corporation assets has to give it to whoever should use it (if that one has no own access to the deliveries for example).

So, from their Point of View, the mechanic does make sense. The sad thing is, that the GM wasn’t able to simply tell you what to do.

[Aisha_Katalen]

@PumpkinEscobar

that using a COrp wallet would deliver the PLEX to the SELLERS location, rather than the buyer.

That doesn’t make any sense and seems like an oversight by CCP.

@PumpkinEscobar

warned that doing so to a structure that the buyer has no access to would result in the isk being taken and the PLEX remaining in limbo and unable to be accessed or transferred to the buyers vault (like PLEX in any npc structure)

Which you can’t know because you can’t see the location of the sell order.

@PumpkinEscobar

but that they were powerless to do anything, as it would “interfere with the player-driven nature of EVE Online’s economy and structure management.

Ask it to be escalated to a senior GM.

@PumpkinEscobar

Hello, GM xxxx here

You’re not allowed to post conversations with GM, I’d edit that part out before an ISD nukes your post.

You’re completely in the right here, the problem is that apparently GM’s don’t have a sanctioned “fix” for this thus their hands are tied. Asking it to be escalated should help with that.

[Tiger_space_Thedark]

forgive me but you couldn’t go to your inventory and move the plex to the vault plex ?

[Power_Armor]

@PumpkinEscobar

Right, so i created a personal contract and then accepted it. The plex was automatically delivered to my vault.

I guess you were lucky that this is indeed about PLEX and that PLEX automatically enters the vault after accepting a contract. If it were any other item, then it would still be inaccessible to you.
Then again, i would have loved had the support given you this information on how to solve it and not to need having a random chance on a forums thread where also the possibility could have been to not get this information at all.
So i would contact CSM anyway to have them demand better training of EVE support as also the ticket escalation did not help.

[Antihrist_Pripravnik]

What’s really fantastic about this and similar situations is:

You build your game/product on the base of the most complex inventory system that has a lot of issues, bugs and unintended consequences and then gaslight players/users with “It’s a harsh World. Scams are allowed.“ instead on working on resolving the issues. The saddest part is that there are players who genuinely fall for that story.

[Meridan_Night]

This issue is solved, but I’d point out a couple of things.

For one, the PLEX was never inside a ‘POS’, it was in a structure. ‘POS’ classically refers to those towers with force fields (‘Player-Operated-Starbase’). If your PLEX somehow ends up in another player’s POS then there is NO way of getting it out. Technically, citadels and refineries are also ‘player-operated-structures’, but referring to them as ‘POS’ is misleading.

Second, you ever in this whole process of at least 6 days thought of asking for docking rights from the structure owner? If it’s an active sturcture the guys are usually online, and explaining that you only need temporary docking rights is not a problem for most. I’ve done it, I’ve asked. I’ve got the rights. It’s as simple as.