We now have the third phase of project Discovery related to the Covid-19.
I am one of those people who had done alot of the previous discovery (phase 2) and had reached level 491 before my progress was wiped without any notice that it will happen or when it will happen.
Obviously, considering how long it takes to get there (dozens of hours), I am frustrated, especially because I can’t find any reason why this should happen like it did. A simple: “We are planning a release in that week and the current progress will be wiped” would be enough for me to either finish the levels or not do Discovery for the past month when I tried to get the level 500 reward.
Here https://www.eveonline.com/article/q9wr04/plex-for-good-eve-and-ccp-updates CCP stated that a new discovery is in the works and we will get more details as they are ironed out. We didn’t get any details, also nobody told that phase 2 progress will be wiped and when it will happen. Why did it had to happen like that?
On my ticket asking why there was no communication and is there any action planned like allowing us to finish remaining levels or something, I was simply informed that Player Experience Team does not have information to give me and they also can’t do anything. The only thing to do is: “bring this issue to the awareness of the Community Management or the CSM”. On the question of how to bring awareness of Community Management I got the reply that I should post my thought on forums. So here I am with a forum post, so maybe someone from the CM can become aware.
Well, Community Management, if you see this, I would be really glad to get answer to 3 questions:
- can you give sensible explanation as to why idea of giving us details in the end turned out to be a full launch without any heads-up about it happening and any info, that all the progress for phase 2 of project discovery would be lost?
- whether there is any action planned concerning the players lost progress by allowing for us to finish the remaining levels or something or we are supposed to just take it what it is?
- as we are supposed to jump in on the next Discovery phase now, is the deletion of progress for this phase also planned without any notice of the fact that it will happen and estimation of when?