We do try to eliminate false-positives. It’s a massive work and it requires many small adjustments that we have to do on the go. Also, it’s important to remember that the bans can be treated case by case. If a player think that their account was banned falsely - we always encourage those people to send a ticket to Team Sec and one of us will have a look.
But some actions that we see can not be performed by human, is it simply impossible and we see that with the help of our tools. Personally I wouldn’t recommend using any features of the equipment/any software if you are not sure that it will not trigger the investigation eventually.
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