As I mentioned above, we try to avoid false positives and if it happens, we try to make the affected players as happy as possible. Now I can not post the details on your case here, because I would be violating our 3rd party policies.
But in your case all I can say, that the suspension was issued when we were working on our procedures, adjusting the methods and because the method of detection was “new” that caused your false positive.
And I am very sorry about that.
But as far as I can see (or better say) your issue was addressed in timely manner and we have provided a compensation that our rules and policies allow.
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