Yes. There are some types of game play that allow the drone ships to farm AFK. Those are the Vexors, Ishtars and Gilas. They are very much liked for a nearly AFK farming.
But again, there is nothing wrong with that, apart of the fact that this is also very much favorite setup to run bots on them. We investigate each and every case and only after that we swing the ban hammer.
Yes, sometimes it causes false positive bans, but when a ticket is submitted we re-investigate the situation and yes we do lift bans and do apologize for the false positive ban. Somehow this fact does not get the attention of the player community, that we do lift bans for false positive bans and do compensate the time that the accounts were suspended.
Regarding the Jita loot bots, this situation was investigated multiple times this year by multiple eyes and it did not yield any results. The allegations that were mentioned in the said videos did not hold ground when we investigated them.
This again shows, that what players think that this must be clearly a bot, does not hold any ground when looking at the logs and the information we have available. Plus we did work closely with the accused players and have requested from them to provide us with proof of a specific situation that we saw in the logs. And they did, explained the situation and provided proof that we then cross checked with the information we have available.
The focus of Team Security for the last year was and still is, to remove botting from EVE Online, to stop account hacking, to make a dent in RMT supply chain and eliminate credit card fraud and we are working very hard on it but before we take action, we are making sure that we have the right guys, that we are banning players and suspending accounts that are in violation of our TOS and EULA.
If account was banned, then there is something in the data that we saw that forced us to take action. In nearly all cases that is justified but sometimes here and there a false positive slips through and we do listen to the accused players and we do lift bans if the explanation is provided that fits what we saw in the data.