Won't run the game

how do you defeat this problem?

In order to be able to help you here, you should give us some information.

For example, which operating system you are using? Is this Windows 10 or Windows 11?
Why have you 2 Launchers installed, and which launcher version are you using?

This is the new launcher so not sure if any of those names (like the one on the lower right corner of character panels) is account name but if yes then it is not the best of ideas to reveal your account name(s) to others.

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