I did not received it not in my main account nor in the second one. The thing that happened was that Eddie sent it to the wrong one and it had all the slots occupied by other char
Iām going to reach our directly to customer support today
To clarify what happened my end, you evemailed me an email address from the VioUltimatum account. Since transfer requires your character name, my presumption at the time was āthis account, this is the emailā
As you can tell from our conversation, I was in a rush. Hopefully we get this resolved soon
Support email sent
Yes man, no problem at all. I know this is confusing and itās not your fault. Hopefully this can be solved soon, char prob be floating on cloud
Raise a support ticket a GM will resolve this for you.
You can share the ticket number with me privately once you have done so and I can see if we can get someone to view it a bit quicker.
Thanks for the response! How would I go about privately sending you the ticket ID? Ingame?
You can click on my name on the forums and send me a message.
I may be being dense here but after clicking around for quite a while, and some googling, seems that only ISDās can start private message conversations? Quite a few forum threads of people asking how to message people on the forum privately, to be told they canāt
Flag your post to send a message. When you click the flag, use the āsomething elseā option
Click the 3 dots beside the reply button on isd kais post to see a flag
Done, thank you
This will need to be resolved directly with support.
Closed.