On your last post, Falcon explained that your ticket is most likely held up for investigation, which you can still see here. As he also stated, there is a lot that they have to go through in these cases.
Since this is a copy of your last topic about your ticket, I am going to go ahead and close this one as well. I suggest that if you are looking for an update to comment a reply on the ticket itself since that is the best way to find out what’s going on and what the status is.
Thank you!