I played years ago and CCP was on top of any tickets right away. Now i submitted a ticket almost 8 days ago and not a peep?
Is this a common issue? If it is and support is this bad, even for a very minor issue that I submitted, I would hate to see if it was a major concern like purchases or something more important.
For record if ccp sees this : Support Request #1051485
Just curious as to what is up. I hope it is just an over-site or some weird screw up on my side.
They have a lot of DDOS attacks these days and probably a lot of tickets are issued for reimbursements of ships lost in abyssals etc. I think they are just busy.
Ok, in big picture of things it is trivial. However I sent in update and will just do that once a week, as a reminder till I get a response.
o7 Fly safe.
I sent a ticket about my lost ship earlier as well, guess they have their hands full.
yea i hear people lost ships, hell there was a big lag spike or something earlier and i was ganked at a gate and lost about 54 mil worth of transportā¦ i look at that as a game tragedy of my dumb choice to follow that route lolā¦
For the record this is a missing object that should have been supplied from Recruit A Friend reward and I have not seen itā¦
anyway best of luck to all you who lost their ships. I feel for you.
o7
any updates on the tickets? I am in a similar boat, waiting for a response for exactly a week now. It would be nice to know if the presumed backlog of tickets after the DDoS is being resolved - at whatever speed.
Edit : My ticket was taken care of today, almost exactly 8 days after filing it. Anyone that still has an open ticket - be patient, they will get to you! 
Cheers,
Rahalla
1 Week ? I have an open ticket since December 26 . Prepare to wait much longer . I have complained about this via Facebook , via chatā¦ Nothing happened . Good luck !
My ship is reimbursed too. Just wait for it, 8-9 days and theyāll reach out to you.
Your question assumes that ācustomer supportā in itās truest form ever existed hereā¦
You forgot to put DDOS in quotes. DDOS is now one of those go-to things game companies fall back on for every little hiccup in their service. Itās so overused itās become meaningless.
I have a ticket opened for over 3 weeks with no response, this is not normal, even with the āDDOSā.
They obviously dont have the people they once did. I remember making a petition about an exploit and seeing a GM warp into the system to check into it within 5 minutes. That was 10 years ago.
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