https://support.eveonline.com/hc/en-us
Raise a ticket to contact customer support to resolve this issue if it has persisted.
@ISD_Kai I have already summited a ticket.. No response from them either. Thanks for responding back.
Ticket responses take a while as the GM team is very busy, but character sale rules will be enforced.
@ISD_Kai thanks for the update. Will be on standby..
@ISD_Kai Support ticket has been submitted for 10 days now with no response.. what is a normal time for this?