Hello all Virgin Media UK EVE players!
Fantastic engagement in this thread here as we at CCP continue to feed information to Virgin Media UK and Cloudflare on this issue and great team work!!! Special thanks to @Jander_Massek for catching the route change and to @Harvy_Powney, @Cade102 and everyone else for spotting the regularity and sending us details.
We have a favour to ask you. There appear to be large disconnect spikes every 4 hours, most notably at 11:55, 15:55, 19:55, 23:55 (between midnight and noon then UK players are more offline so it’s difficult to tell) but possibly there it looks like there are also minor hourly disconnects (but sometimes none). This looks a bit like some regular processing that is happening in the approx. 10 minutes before the hour, most notable every 4 hours.
We would want to get more trace routes when the disconnects happens, so if you could run them at 11:55, 15:55, 19:55, 23:55 and if you disconnect to see if results are different than your regular non-disconnection routes. If they are different, please file a support ticket (name dropping me and GM Mechanic) with the full details.
Also, if you are tech-savy and know your way around Wireshark or similar tools, if you run a network capture during a disconnect, that would also be valuable information to us.
Finally, it would be interesting to hear if you run both a TQ client and a SiSi client at the same time, if the SiSi client stays connected but the TQ client disconnects.