We are looking into the connectivity issues which have recently started affecting certain players in the UK. The issue lies somewhere on the route the connection takes before it reaches the EVE Online servers and we are yet to discover exactly where the source of the problem is but as far as we can tell from the reports we have received so far they are customers of Virgin Media ISP.
If you are based in the UK and have recently started experiencing regular disconnects from the game then please submit a support ticket under the Technical category with the following information:
We are working as fast as possible to discover the exact source so that we can take the necessary steps to get this fixed, so we encourage you to please get in touch if you think you are being affected by this issue and to also get in touch with your ISP if all of your internet services appear to be working fine besides EVE Online.
Thank you for your reports and ongoing patience while we look into this.
A number of players have reported that using VPN resolves the connection issues. This is indicative of (changed) QoS settings at your ISP that negatively impact the direct connectivity to Tranquility or BGP routing issues or cross-connect/peering issues, since a VPN connection will send the network traffic through a different route or to a different Cloudflare datacenter.
If you have successfully resolved the connection issues using VPN, then we would want a traceroute both with and without the VPN active, to be able to see the different network paths.
Sent in ticket earlier - some 6 disconnects today but now i’ve given up logging in, far too risky for combat stuffs.
I had also experienced multiple issues a month or so ago and every so often since and had sent in tickets for similar disconnects which were rejected for losses. Been fine for the past week until today.
I can’t confirm it, but that last few hops look like they are in Amsterdam; which is very strange since Cloudflare has colos in Edinburgh, London, and Manchester in the UK and the most “sensible” colo to route UK network traffic for TQ to would be the London one.
Trying not to come across as being awkward but there isn’t a connection issue with anything else other than Eve here for me? Why would VM be bothered when everything shows as stable as far as they’re concerned?
I think they are just showing that the IPs belong to Telia, which is a Swedish company. I think the last hops are in Amsterdam based on what other Geo IP services are telling me and also on the ‘adm’ in the name. My traceroute to that last hop before TQ goes through London