Our network partners Advania and Cloudflare have been digging into this today and have found network traffic possibly being dropped somewhere inside Level 3’s network, affecting network connections in Santiago CL, Lima PE, Mexico City MX. This would match the symptoms we are seeing. Changes have been made to try and circumvent this possible fault.
Can you all please try again to connect to TQ (without a VPN) and let us know how it goes. Also, did your trace routes change?