I have this philosophy - the two kinds of customers’ whose thoughts matter most are:
- The people who recently paid you money for something
- The people who recently stopped paying you money for something.
After 5 years of renewals, I’m acknowledging that I hardly log in any more, so it’s time to give my wallet a break for a service I’m not using.
Since I’m taking off for awhile, I figured I’d share some (hopefully) valuable thoughts to help the devs and CCP make Eve an even better place. No deep thoughts - maybe just some stream-of-consciousness meta stuff.
I think CCP should invest significant care and time into creating an expired-subscription player survey. When someone stops giving you their money, it’s a message (sometimes negative, sometimes positive.)
One has to be careful before publishing a survey. If you haven’t been trained on how to write good survey questions, figure out the data you’re going after and how it should be presented, you want someone else to do it. There are external companies who will do that kind of thing affordably, and they aren’t biased.
My personal experience:
I still love Eve, but I never log in any more. Over time, my interest has ebbed and flowed. Even in the ebbs, I’ve still been interested enough in passive skill training (firing up EveMon every couple of days to watch my progress) that I didn’t want to let my subscription lapse.
But even my desire to watch my character advance has ceased for now, so I can’t in any way justify the subscription.
In my particular case, looking back, I lost interest when Events stopped coming back in their “true” form. We all freaked out about big consequences of small design mistakes, and CCP seems to have taken Events off the table instead of continuing to iterate. (I’m talking about the classic formula of find a beacon in almost every system, warp, kill some rats, loot some wrecks, kill a boss, loot it for better stuff, fly to new system.)
Eve is one of those weird things that I highly recommend to any of my friends who like a complex, steep-learning-curve, long-term sandbox style of gameplay, even though I’m no longer subbing myself.
Sorry, back to other suggestions.
Positive feedback - I liked the revamped look of the agency window; I think it will help a lot of new players.
Lore seems great. Looks like a lot of effort into Trig and Sleeper stuff going on that players have to adjust to.
I like the experimentation that you pulled chat from local in nullsec. Unfortunately I don’t like exploring without local because I’m legally blind and the hacking window takes up my whole low-res screen; no room for dscan. So that eliminated one activity I do in the game, which didn’t help. But I applaud the change - I think it will shake things up nicely.
Final quick thought -
I’d say the only thing that would have definitely kept me around, 100% for sure, was if Events, in their old form, were still going on somehow. I really liked two key parts: Collecting skins during and afterward, and acquiring enough standard and advanced cerebral accelerators that I could eek out some faster training. Events are what helped me learn to brave nullsec and lowsec without a cloak, get into some PvP even when I didn’t really want to, etc. I’m sad they didn’t seem to come back after we all freaked out on the couple of mis-steps.
I wish you, the player base and community, continued health and fun play. I’m sure I’ll be back when the desire strikes me. Sorry I don’t have more useful thoughts at the moment, but the coffee has run its course.
Give my toon a wave if you pass by the mission-running hub in Lanngisi.
Special thanks to @DeMichael_Crimson @Anize_Oramara and @Chainsaw_Plankton, as the guides and advice they have created over the years really helped my character grow to the powerhouse he is today.
Fly safe. o/
- The Larold