AAR: Launcher fails to load after being closed in Secondary Screen

EVE Technology and Research Center EVE Launcher
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I have a dual screen setup and have been having issues with the launcher, this one took me a while to understand. Just as info:

  1. I play using the client installed from Steam.
  2. I have Nvidia GTX 970
  3. Using latest Nvidia Driver (445.75 at the time)
  4. Running Windows 10 (1903)

Re-producable problem:

  1. Move launcher to secondary screen
  2. Close launcher in secondary screen
  3. Launcher fails to load and ends up unresponsive showing a blank white box in lieu of the full launcher.
  4. Need to close evelauncher.exe and QTWebEngineProcess.exe for Steam to detect game has stopped.

My Solution:

  1. Make a backup of registry key by exporting Computer\HKEY_CURRENT_USER\Software\CCP\EVE to a temp folder
  2. Delete registry key value LauncherWindowGeometry in Computer\HKEY_CURRENT_USER\Software\CCP\EVE
  3. Launcher now starts properly on the primary screen

Disclaimer: Do not modify registry keys if you don’t know what you’re doing! Ask someone with insight first if it would help in your case!

My Notes:

  • Thanks to the EVELogLite.exe application in the EVE Online folder I was able to determine that the launcher was hanging at ‘Moving launcher window to foreground’
  • Since QTWebEngineProcess.exe was responsive during the crash I assumed it was a QT related issue and started googling around QT issues. Some of the keywords that caught my eye were; redrawing, overdrawing.
  • Other solutions from EVE Online posts mentioned deleting registry keys as a solution.
  • Looking back at EVELogLite.exe I saw that it was attempting ‘Setting geometry from registry value:’ before ‘Moving launcher window to foreground’
  • Put 2 and 2 together I deleted the registry value LauncherWindowGeometry and it started working again.
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Confirmed, after delete the key LauncherWindowGeometry everything went back to normal

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Hi, just changed the language from French to English, couldn’t connect to serveur anymore.

Did what the original post said, and it worked fine just after. Ty.

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