My friend sent tickets to CCP, but they looks don’t care and did nothing. So, I guess maybe we are supposed to be able to use the kind of software to modify orders in marketplace?
It can be difficult to tell the difference between a bot and a player acting like a bot. You need to watch them for a while to see the patterns emerge. Once banned, they’re generally back within a few days (hours?) with new accounts. These people aren’t playing a game, they[re running a business.
CCP could make their lives more difficult by encrypting the data so the bot actually needs to interpret the information displayed on the screen but, as long as it’s profitable business, they’ll find a way.