Cannot connect to chat service - all chats aren't working

Issues, Workarounds & Localization General Issues
1

Since today all my chats aren’t working. Any account, any character.

2025-06-04_10-35-41
2025-06-04_10-35-41851×652 158 KB

2025-06-04_10-29-39
2025-06-04_10-29-391920×1845 272 KB

Tried clear cache, check files and etc.

But if i use VPN then all is ok and working good. Trace to chat service is ok.

5 Likes
2

In a powershell window

Test-NetConnection live.chat.eveonline.com -Port 5222

?

3

Yes

Test-NetConnection live.chat.eveonline.com -Port 5222


ComputerName     : live.chat.eveonline.com
RemoteAddress    : 76.223.92.61
RemotePort       : 5222
InterfaceAlias   : Ethernet
SourceAddress    : 192.168.1.41
TcpTestSucceeded : True
1 Like
4

Its working at a network level. Whatever is going wrong its the EVE Client sorry :frowning:

5

Well, maybe. But i am confused because if i use VPN then chats working correctly. Created ticket but you know it could take days to resolve

6

I have the same problem.

7

The same issue here.
portquiz.net:5222 shows successful. Tried my own xray proxy - didn’t help. Tried from another computer and there chats sometimes connected, sometimes disconected. My local looked like:
Connected
Disconnected
Reconnectind
Connected
Disconnected
and so on.
Can’t play without chats…

8

The same problem. 3 days or about it I can not see any chats and user list.

Test-NetConnection live.chat.eveonline.com -Port 5222                                                                                                                                                                                                                                                                                 ComputerName     : live.chat.eveonline.com
RemoteAddress    : 13.248.213.232
RemotePort       : 5222
InterfaceAlias   : Ethernet 2
SourceAddress    : 192.168.x.y
TcpTestSucceeded : True

Firewall is not affect it - I disabled it to check.
VPN was not the help.

9

Same problem here.

Test-NetConnection live.chat.eveonline.com -Port 5222 
ComputerName     : live.chat.eveonline.com
RemoteAddress    : 13.248.213.232
RemotePort       : 5222
InterfaceAlias   : Ethernet
SourceAddress    : 192.x.x.x
TcpTestSucceeded : True
10

It seems, that XMPP traffic are blocked (filtered) by ISP:

.\openssl.exe s_client -connect live.chat.eveonline.com:5222 -starttls xmpp -debug
Connecting to 13.248.213.232
CONNECTED(000001F0)
write to 0x2074c19bd90 [0x30906fece0] (128 bytes => 128 (0x80))
0000 - 3c 73 74 72 65 61 6d 3a-73 74 72 65 61 6d 20 78   <stream:stream x
0010 - 6d 6c 6e 73 3a 73 74 72-65 61 6d 3d 27 68 74 74   mlns:stream='htt
0020 - 70 3a 2f 2f 65 74 68 65-72 78 2e 6a 61 62 62 65   p://etherx.jabbe
0030 - 72 2e 6f 72 67 2f 73 74-72 65 61 6d 73 27 20 78   r.org/streams' x
0040 - 6d 6c 6e 73 3d 27 6a 61-62 62 65 72 3a 63 6c 69   mlns='jabber:cli
0050 - 65 6e 74 27 20 74 6f 3d-27 6c 69 76 65 2e 63 68   ent' to='live.ch
0060 - 61 74 2e 65 76 65 6f 6e-6c 69 6e 65 2e 63 6f 6d   at.eveonline.com
0070 - 27 20 76 65 72 73 69 6f-6e 3d 27 31 2e 30 27 3e   ' version='1.0'>
1 Like
11

решился как то вопрос? у меня то же самое!!!

12

Is there any progress of investigation regarding chat connectivity issues reported recently ?

All chat windows are empty. Connectivity test by openssl suggested above provides the same output.

I have an Omega renewal expected in a several days on another account. Without working in-game chats, Omega renewal makes no sense :frowning:

I’ve tried to fill the supported ticket also, but have no luck - it seems what the Zendesk is blocked for my location.

13

There’s no change. Chats are not working. The technical support team denies in every way that this is their problem. They even stopped responding to requests. My ISP has confirmed that it is their server that is causing the problem.