@Asura_Kai and @Xochitl_Balam: Please send us support tickets with screenshots and launcher logs. Do you also get an error in the launcher on cis.eveonline.com/EVE/agreements/ or have you got such an error in the past on your computers?
Please include the output of https://eveonline.com/cdn-cgi/trace in your support request (just open this URL in your browser).