Certificate issue

I can’t launched my game. Something about certificate error. Came a popup window telling me “The issuer certificate of a locally looked up certificate could not be found http://binaries.eveonline.com/evelauncher_win_release.json

Reinstalling the game still give me the same issue.

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I’m having this same issue. I also reinstalled the game and still nothing

@Asura_Kai and @Xochitl_Balam: Please send us support tickets with screenshots and launcher logs. Do you also get an error in the launcher on cis.eveonline.com/EVE/agreements/ or have you got such an error in the past on your computers?

Please include the output of https://eveonline.com/cdn-cgi/trace in your support request (just open this URL in your browser).

I sent a screenshot with a ticket regarding connection issues previously

Ticket submitted. FYI, only my old PC running Win7 Pro facing this problem. My latest gaming laptop is working fine.

It’s a known issue; you need to apply a special update from Microsoft to update intermediate certificates. KB3004394 I believe it is.

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