Consistent and continuous disconnects

Issues, Workarounds & Localization General Issues
#1

Since logging in this morning, I have had nothing but connection issues constantly.
My fibre connection is stable with multiple tests showing an average of 107mbps down and 24.5mbps up. I have an active connection on a second PC to a vpn which has reported no connection issues at all and the PC the game runs on has had no issues connection wise to the internet as well during this time. It is definitely something to do with the game and the servers I am connected to from what I can tell. but nothing I do fixes it. I’ve tried LAN and WiFi. basic network diag shows request timeouts from some but not all target IP’s. Anyone else having these issues?

Starting ping for resources.eveonline.com

Pinging dm794883twbxj.cloudfront.net [13.35.139.56] with 32 bytes of data:
Reply from 13.35.139.56: bytes=32 time=15ms TTL=244
Request timed out.
Reply from 13.35.139.56: bytes=32 time=15ms TTL=244
Request timed out.

Ping statistics for 13.35.139.56:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 15ms, Average = 15ms

#2

Host lookup for resources.eveonline.com returned:

13.226.75.64

13.226.75.60

13.226.75.55

13.226.75.53

Host lookup for launcher.eveonline.com failed: Host not found

#3

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#4

Every once in a while, I’ll experience periods of frequent DC’s only to have them stop as suddenly and mysteriously as they started (usally lasts for a day or two, but last one persisted for 5 days). The last time this happened, I filed a support ticket, and they concluded that it has to be something to do with how my ISP routes my internet traffic to the tranquility servers. And suggested that I call the ISP if the problem happens again. He also said that while they don’t officially suggest using a VPN, some users have had success going that route.

If I were you, I’d start by using the VPN on the first PC in order to rule it out as the source of the problems. I doubt the PC is the issue, but you already have a VPN, so it’s easy enough to try. Idk, maybe your network adapter is starting to flake out on you or something. Anyway, if it does work, I’d assume that the problem is with your ISP routing. Of course, you should file a support ticket just to make sure.

Anyway, come back and fill us in on how you fixed it/ what you learned. Might help the next guy.

Oh, and here’s everything he suggested.

  • Contact ISP and ask them to route me along a different path to tranquility.servers.eveonline.com
  • Use a VPN
  • Connect to router via ethernet
  • Update router firmware
  • restart router
#5

Try running the network diagnostics in the EVE launcher (View -> Network diagnostics -> Traceroute) to see if it can identify the internet node that is crapping out on you; you can then take that data to your ISP and ask to be routed around the problem node so that you have a smoother connection. The alternative route may have a longer ping than the normal route does during typical operating conditions, but it should still be within reasonable times to where it isn’t noticeable for most play (gate camps and hot drops where you need perfect timing are most vulnerable to impact).

#6

Sounds like an intermittent DNS routing issue on your ISP’s side. If you can set your own DNS servers I would recommend doing so(easiest ones to set to are Google’s) as a test. It is likely why VPNs are a possible solution, as you re-route your DNS queries via the VPN provider.