Constant Disconnection

[Arkdown_Suhul]

Hello, I’m constantly getting disconnected, I don’t have problems with other online game beside EVE, I have been playing this game for around 3 months, I really enjoy it but this issue is starting to get bigger than the fun I have playing it, someone told me to run a network diagnostic, I did, but I don’t know what the result means, what I supposed to be looking for and how to fix, this is the trace route result:

Documento sem título

[Wander_Prian]

Make a support ticket

[Shipwreck_Jones]

The Eve help desk article suggests:

• If users are connecting through WiFi, they could check for interference and try changing the channel, or using a wired connection
• Limit the speed of any downloads that may be running alongside the game (streaming services etc.)
• Resetting the router and making sure that its firmware (drivers) are up to date.
• Using an alternative DNS such as Google DNS.

This guy solved the problem by:

Disconnects?

So, the customer support was not able to help me, but i have resolved the issue myself, the trick was to disable the dynamic speed setting for my network card, it seems the disconnects were connected with this. What fixed it for me was to go to my network adapter settings -> Properties -> Configure -> Advanced and putting the “Speed & Duplex” Setting to “100 Mbit/s Full Duplex” instead of the default dynamic setting what seems to have been the problem was the network card switching between the…

This guy solved the problem by:

A corpmate advised the following and it seems to have worked:
there are 3 things to do:

1. first check to make sure your os is upto date
2. press the little burger in the launcher and hit settings - go to ignore certification errors and check that box
3. hit the burger again and go to shared cache and verify the lot
4. note when you do the verify thing it can take some time as its cleaning out old files that are replaced

Some Virgin Media guys said they fixed the problem by putting their ISP supplied modem/router into modem mode.

This guy posted this in another thread where people were complaining about the same thing. Unfortunately, it stopped the thread dead in it’s tracks, because no one responded after that.

@Blitz Kotare

Download pingplotter and start running your own traces while playing the game. Whenever you see a red bar like these or experience a disconnect make sure to take a screenshot.

http://i.imgur.com/955NpMc.jpg

http://i.imgur.com/zfROZjg.png

It’ll be interesting to see if all our connections are running through the same routers or not. You should get 100% packet loss before resolving the trace, CCP is blocking the packet type the trace is run using as a security measure so that red bar across the bottom is normal and expected.

Keep in mind you’re only running a trace every 2.5 seconds here, it’s possible a shorter event that doesn’t show up as a trace could cause your TCP connection to be lost . Also every one of these red lines isn’t a 100% connection lost, the duration of the disruption has a lot to do with whether you lose connection the EVE or not, and it’s difficult to determine how long one of these lasts pinging only every 2.5 seconds. Just keep at it and eventually you’ll get one that shows up and you can point to THIS ONE as the exact problem.

It’s also important to note that this probably isn’t directly CCP’s fault, this is a level or two up the internet food chain. CCP MAY be able to complain about poor hardware performance and help us resolve our issues, but maybe not. So run your own tests and hopefully we’ll come up with something conclusive to point to.

Anyway, it looks like there can be a bunch of things that can cause disconnects. So, this might be a “fun” one to fix.

And once you do get it sorted, please come back and tell us how you fixed it. Might help someone else with the same problem.

[Arkdown_Suhul]

Thank you for putting this all together, unfortunately none of these options fixed the problem for me, I have an open ticket for 20h. The worst part is that I was having a lot of fun playing this game.

[Arkdown_Suhul]

Ok, I think I fixed, apparently the problem was some modules on my Avast antivirus. I made some changes and at least for now the problem stopped.