So why didnt you communicat exactly this change of policy? Is there anything stopping CCP to give us a short “Hey, we still did that, but we cant anymore. All current tickets will be resolved, new tickets will be denied.”?
Because thats all what i was asking for. A basic statement.
EDIT, since locked:
A policy is a deliberate system of principles to guide decisions and achieve rational outcomes.
So how GMs handeld the Transfer was also a policy, even if you cant find it under your link.
I am aware, that you, as a person, cant change this decision. But im pretty sure, that you are able to communicate, that some customers are not happy with the way CCP handels such things.
You may be a volunteer, but you are still defending the way acts, so i think its fair to use “you” while meaning the company, that you are representing.
Its also not about this single instance of bad communication, but that CCP in general has a really bad communication over the last few years. So i think its important to complain, to show, that atleast i am not happy with the way they handle this and hope, that they adjust and act in a more open way in the future.