Error 1020, Can not sign-in Eve Store/Acct. Management etc

Issues, Workarounds & Localization General Issues
1

Access denied, Error code 1020
Can not sign in Eve-store / Account Management / Customer Support.

can still play the game, can use forum,
but can’t go in website to buy game time or post support ticket etc.

Error messege as below:

Access denied
Error code 1020
You do not have access to login.eveonline.com.
The site owner may have set restrictions that prevent you from accessing the site.

Error details as below:

I got an error when visiting login.eveonline.com/v2/oauth/authorize?response_type=code&client_id=account_management&redirect_uri=https%3A%2F%2Fsecure.eveonline.com%2Flogin%2Fssocallback&scope=mammonservice.userDataRead.v1%20mammonservice.userDataWrite.v1%20mammonservice.webPurchase.v1%20vgs.marketAccess.v1%20sso.writeTwoFactor.v1%20recruit.signup.v1%20cisservice.userProfileBasic.v1%20cisservice.entitlementsRead.v1&state=secure_nav_0dccc322-e968-4f87-8588-b5e5a7ac11c2.

Error code: 1020
Ray ID: 79d5866cfa2aced5
Country: CN
Data center: sjc07
IP: 60.20.8.68
Timestamp: 2023-02-22 06:04:34 UTC

need help.

2

You can reach support via a few ways outlined here: Contacting Support that don’t require login, recommend to send to support@eveonline.com from the email listed on your account.

1 Like
3

I also cannot access 'account management" when logged into www.eveonline.com and accessing http://secure.eveonline.com/account. CCP please tell the eve community how to fix it. It has been a reoccurring error over the years. Seems there is a misimatch in server/client handshaking going on.

Details of error:

500 ERROR

Connection timed out

The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.

  • Ray ID: 7a14a8a17f19714a
  • Your IP address: xxxx
  • Error reference number: 522
  • Cloudflare Location: xxxx

An unexpected error occurred, please try again later. If the problem persists, please contact [customer support].