Not able to Login in launcher... Authentication failure

[Eugene_2025]

After reinstalling my Windows 10 not able to login in Eve for some silly reason. Dozen different games all alright but not Eve.

Excuse me, what? Playing so many games, never seen some odd requirement like that.
Went to Windows 10 Time Settings, clicked button which nobody ever in the word click - “Synchronize your clock”:

it fails for whatever reason, tried to search for 30 minutes for this regular microsoft issue, no success.

Came here because I am as a user not able to perform basic operation - login to the game.

[Gerard_Amatin]

I guess you’re using the multi-factor authentication for EVE that uses an authenticator token?

It makes semi-random tokens based on the current time, so if your authenticator (mobile phone with the app) and the machine are out of sync they get mismatching tokens so you cannot log in. If none of your other games use this form of MFA that would explain why none of your other games depend on your PC’s time synchronization to log in.

In those settings you shared, have you tried turning ‘set time automatically’ off? Maybe that allows you to ‘set the date and time manually’ and then click synchronize. Or keep looking for solutions online as this is a Windows problem rather than an EVE problem.

If you cannot manage to fix this Windows issue, I can think of a way for EVE to circumvent the problem:

Turn off the Authenticator.

Go to https://secure.eveonline.com/account
(This requires you to again use the authenticator to log in, so try opening the web page on another device like your phone if your PC fails)

and disable the authenticator

You would then go back to confirming log-ins with your e-mail address instead of authenticator, which isn’t as time-sensitive.

Once done you should hopefully be able to log in with your account on your PC without issues.

[Eugene_2025]

@Gerard_Amatin

I guess you’re using the multi-factor authentication for EVE that uses an authenticator token?

Probably, yes. I started played eve like ~month ago and downloaded and logged in through Steam. I remember that I did’nt create any Login Passwords, just clicked “via Steam” icon.
This time same PC and everything, just fresh Windows10 reinstall, I don’t know what’s wrong this time, then it worked without issues, this time it does not…

@Gerard_Amatin

Go to https://secure.eveonline.com/account
(This requires you to again use the authenticator to log in, so try opening the web page on another device like your phone if your PC fails)

With that I succeeded yesterday, login to Eve Website is successful(as you can see I writing this right now on this forum).

@Gerard_Amatin

and disable the authenticator

I found that it was never enabled:

[Gerard_Amatin]

Oh, it’s a steam account?

I guess it could be related to this:

[Resolved] 20250212 - Log in to your account via Steam sign-in is currently unavailable

Hey folks, We’ve become aware that the Steam sign-in service is currently unavailable for logging in to your account. That is the option to use this service when signing in: [image] Users who already have their details saved in the launcher should still be able to launch the game from Steam and play. Updates will be posted here and over on: https://status.eveonline.com/ as the investigation continues. Update 14:14 UTC: Steam’s OpenID service is currently unavailable, preventing Steam sign-…

Also maybe take down or censor the screenshot with your username. It may be a steam username but it’s not good to share that.

[Eugene_2025]

Hey that one is just fresh from yesterday, so it is not just me then?

[Gerard_Amatin]

Looks like it!

Good news it seems, if CCP is aware of the problem. Hopefully it will get fixed soon then.

Edit: according to that thread it is solved, give it another try!

[Eugene_2025]

This morning it finally working again, thanks!