This means that your launcher failed to connect to launcher.eveonline.com, and is usually a network issue. You should be able to resolve this with a restart. If it still does not work you can try clearing the launcher cache.
- Please open the Finder and press the Cmd key and , key to open Go To Folder.
- Copy and paste the following into the Go To Folder text box and press enter.
~/Library/Application Support/CCP/EVE/Qt/WebEngine
- Right click on the folder named ‘default’ and select move to trash.
- Start the launcher and see if the issue persists.
If the issue still persists I would try waiting awhile and then try again, as it’s most likely a network issue in your area which hopefully resolves itself.
Some Ethernet cards have automatic power settings available in an attempt to save energy. In some cases, these low-power settings, such as sleep mode can interfere with the launcher connecting if the net card does not wake up in time. In which case a launcher restart should resolve this as then the net card should be awake for the second try.