I think that most everyone can agree that botting and RMT are bad for the game. CCP has said for years that they do investigate these reports and they ban in waves. It’s not hard to notice that the majority of the player base dislikes botting and RMT, wants to see those involved punished, but also wishes that CCP would disclose more information on how they handle these player reports.
I propose that CCP have some kind of system to provide feedback when you report players for botting and/or RMT. I am not suggesting that CCP release a full account of exactly what they do, but a simple:
“We investigated player ‘X’ for ‘Y amount of time’ and found ‘X’ to be breaking the EULA and TOS by botting and RMT”
This would empower players to be vigilant in helping CCP maintain a healthy game atmosphere and provide a better and more fair gaming experience for all. The biggest issue with our current situation right now is that players generally feel as if their reports don’t do anything as there have been MANY in-depth examples shared of obvious botters being reported and what seems like being allowed to operate even for months or years.
I think transparency is best in situations such as this, and some regular dev blogs releasing numbers of caught and banned offenders as well as some regular personal feedback when a player reports botting or RMT would go a long way to restoring customer confidence.