Fix account management


(Germaldi's Brother) #1

unable to log in to account management

steps to reproduce

  1. enter login credentials

  2. wait 5 - 10 mins of spinning

  3. get 1 of 2 errors

error 1

An unexpected error occurred

An unexpected error has occurred, please try pressing your browsers back button and try again. If the problem persists, please contact support.

error 2

land back at login screen

outcome

if you want to make money fix it

tried plex screen get same errors

tried this on 2 different isps

same crap happens

both isps work fine for everything else

(yes i have 2 isps - my own personal one and my work one)

have no issue logging into game (though stuck in alpha mode)


(Germaldi's Brother) #2

tried buying plex

get as far as choosing credit card or paypal

enter details

get the same error

An unexpected error occurred

An unexpected error has occurred, please try pressing your browsers back button and try again. If the problem persists, please contact support.


(Nevyn Auscent) #3

Do you use any form of add blocker or no script. To me this sounds like a behind the scenes url is blocked by you


(StonerPhReaK) #4

I tried to fix the login bug by throwing money at the screen too. Didn’t work. Luckily it didn’t take my money either.

What browser are you using? Is it updated? Also what the person above me said. Blockers and scripts could prevent you from gettin where you need to go.


(Cade Windstalker) #5

While this is a wonderful rant it’s a pretty poor bug report.

It’s in the wrong place.

It’s not very descriptive.

The reproduction steps are sarcastic and unhelpful at best.

You didn’t give any kind of log or time stamp for the error.

Go file a support ticket or a bug report in-game. Ranting in General won’t help you much.