Having three toons, and having three toons online are not the same thing. In the latter scenario, you earn more per hour then i do, which results in problems with the previously mentioned reasons.
I dont agree with your way of wording this. Some of us dont need to resort to bad business practices, and just focus on good customer service and a superior product. If you have to result to these steps, you maybe should re investigate your ability to manage a business.
If we go to the math aspects of this, these positions are absolutely and unequivocally ludicrous.
Lets say we have 25k players (about eve’s cap online) that pay 50k a year, the potential annual income of that is 1,250,000,000 (1.25b)
and we have 10,000,000 that pay the industry average (lets round to make it easy) of 300 a year. That is 3,000,000,000 (3b). Kinda makes you feel stupid that your position is earning 1/3rd of what my position is, dont it?
Lets look at it another way.
Population facilitate content. The more content, the more retention (as people are less likely to get bored of the product, in the case, eve). More population means a healthier game, and subsequently more income.
Further more, catering to the casuals does not always invalidate the whale attention, but catering to whales always invalidates casuals.
Example,
You can cater to the whales by having injectors for them to inject to cap a toon quickly. However, if you extract you can only cater to the whales, and a subsequent abuse comes from it.