So, i was hacked. I logged yesterday to my acc and spotted on the login screen that all cash is drained. After logging into the game checked Sp and all is also extracted to 5 mln sp. There is some history in marketplace. I decided to quickly change my pwd. unfortunetly the email for this acc has been changed and i couldn’t log in on the WWW. However i still could log in to the game via launcher.
I decided to write to CCP about this. I put all my data including last digits of card and delivery address used in payments so i think there won’t be a problem with authorizing my person. I have also gave them my everyday location and last login. I managed to retrieve pwd to my noobchars and i spotted also IP address of hacker. It’s from other country. Right now my main acc is banned, Ofcourse i don’t know why since the info about bann probably was send to the hacker email.
Anyway my question is. What kind of outcome should i expect? Is it possible to retrieve my acc with sp and/or ISK? How long it can take? Problem is also with connect bank card which paid for subscription. And i can not disconnect it from my acc.
sory if in wrong section.
fly safe and play safe