Launcher/Exe. file issues

I am trying to launch eve from my labtop. When I click launch on my account it begins launching the executive file. I have my task manager pulled up and it pops the executive file up under “background processes.” After a few seconds it just stops launching and I cannot launch Eve for some reason. I am not sure how to fix it. I have uninstalled and reinstalled. Any ideas or anything else I need to do to fix this? Help Eve over the holidays is dependent on your help!

This exacly what happens to me now, did you find out how to fix it?

I found the error myself after i removed cache and reisntalled it is my own pc foult With not recognising its own grapichs card. so reboot worked.

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